品管圈(QCC)在提高口腔医务人员四手操作质量中的应用  

The application of quality control circle(QCC)in improving the quality of four-hand operation of dental medical staff

作　　者：张艳 孙扬 周倩蓉 毕玮 余优成 ZHANG Yan;SUN Yang;ZHOU Qian-rong;BI Wei;YU You-cheng(Department of Stomatology,Zhongshan Hospital,Fudan University,Shanghai 200032,China)

机构地区：[1]复旦大学附属中山医院口腔科,上海200032

出　　处：《复旦学报（医学版）》2020年第4期584-586,共3页Fudan University Journal of Medical Sciences

基　　金：国家自然科学基金面上项目(81870793,81670956);上海市自然科学基金(18ZR1406300);复旦大学附属中山医院创新基金(2019ZSCX16)。

摘　　要：目的探讨品管圈在提高口腔医务人员四手操作质量从而缩短患者就诊等候时间中的作用。方法成立品管圈,规范口腔医务人员四手操作流程。通过现状调查,分析原因,利用品管圈制定合理对策并实施。结果开展品管圈活动后,四手操作医护配合不默契率由80.95%降低到61.91%,患者就诊等候时间由42 min降低到21 min,有效进步率为50%。结论开展品管圈活动,有助于提高口腔医务人员四手操作的质量,从而缩短了患者就诊等候时间,提高工作效率,提升患者满意度。Objective To explore the role of quality control circle(QCC)in improving the quality of four-handed operation of dental medical staff and thus shortening the waiting time of patients.Methods We established a QCC and standardized the four-hand operation process of the dental medical staff.By investigating the current situation,we analyzed the reasons and used the QCC to develop and implement reasonable countermeasures.Results Under the quality control circle activities,the uncoordinated rate of four-handed operation decreased from 80.95%to 61.91%.The waiting time of patients decreased from 42 min to 21 min,and the effective improvement rate was 50%.Conclusion The quality control circle activities is helpful to improve the quality of the four-hand operation of the dental medical staff,thus shortening the waiting time of patients,and improving the efficiency of work and the satisfaction of patients.

关 键 词：品管圈(QCC) 四手操作 口腔护理 

分 类 号：R473.78[医药卫生—护理学]