Methods of Mitigating the Paradox of Compassion in the Organizational Behavior of Government Employees: A Case of Animal Protection Agencies in Taiwan  

作　　者：Wu Chuang-Hsien Tsai Ya-Chuan 

机构地区：[1]National University of Tainan,Taiwan,Republic of China [2]National Chengchi University,Taiwan,Republic of China [3]Council of Agriculture,Taiwan,Republic of China

出　　处：《Cultural and Religious Studies》2020年第5期255-273,共19页文化与宗教研究（英文版）

摘　　要：According to psychologists,for workers whose job is to help others,their quality of service is improved if they have compassion.However,compassion potentially produces the side effect of compassion fatigue,which decreases service quality.According to sociologists,professionals who must interact with animals,such as veterinarians or butchers adopt the role of a“gate-keeper”.Specifically,these professionals are troubled by the conflict between compassion and the faithful execution of the law.This conflict induces,in them,harmful behavior toward the animals.To verify these arguments,we empirically investigated government employees in a Taiwan Residents animal protection agency.Results from structural equation modeling indicate that although compassion toward animals can increase discretionary effort and mitigate ethics exhaustion,compassion fatigue weakened the factors mitigating ethics exhaustion,which increased harm toward the animals.Therefore,to relieve compassion fatigue,the workload of government employees must be reduced.

关 键 词：gate-keeper COMPASSION compassion fatigue structural equation modeling 

分 类 号：TG1[金属学及工艺—金属学]