丹尼森和沙因组织文化模型在医院文化测量中的应用  

Application of Denison and Schein organizational culture models in measurement of hospital culture

作　　者：高艳 王丹[2] 吴钰 原蔚航 张文静 Gao Yan;Wang Dan;Wu Yu;Yuan Weihang;Zhang Wenjing(Department of Medical Science and Technology,Emergency General Hospital,Beijing 100028,China;Hospital Management Research Center of Renmin University of China,Beijing 100872,China;Office of Doctor-patient Relationship,First Hospital of Tsinghua University,Beijing 100016,China)

机构地区：[1]应急总医院医疗科技处,北京100028 [2]中国人民大学医院管理研究中心,北京100872 [3]清华大学第一附属医院医患办,北京100016

出　　处：《中华医院管理杂志》2020年第6期516-519,共4页Chinese Journal of Hospital Administration

摘　　要：目的应用丹尼森和沙因组织文化模型进行医院文化测量,以全面评估医院文化,为提升医院文化建设奠定基础。方法 2019年10月,采用两种组织文化模型对某医院进行文化测量,其中应用丹尼森组织文化模型,以文化测量量表开展全员问卷调查进行医院文化测量;应用沙因组织文化模型以文献资料法、实地观察法、个人访谈法、小组访谈法、专家讨论法等方法,通过分析和描述,从表层、中层、核心层对医院文化进行测量。结果案例医院文化为外部关注型,具有灵活性。表层文化和中层文化存在一致和冲突,对此推断和描述其深层假设,呈现了核心层文化。结论两种组织文化模型分别从定性、定量角度测量了医院文化的概貌和细节,各有其特点和应用场景。Objective To measure the hospital culture by using Denison and Schein organizational culture models,hence evaluate hospital culture comprehensively and lay a foundation for improving hospital culture construction.Methods In October 2019,two kinds of organizational culture models were used to measure the culture of a hospital.Denison organizational culture model was used to measure hospital culture with cultural measurement scale in all staff,and Schein organizational culture model was used from the surface layer,middle layer and core layer by inference and description,based on information consulting,field visiting,personal interviewing,group interviewing and expert discussing.Results The case hospital culture was externally focused and flexible.There was consistency and conflict between the surface culture and the middle culture,so the deep hypothesis could be inferred and described,and the core culture was presented.Conclusions The two organizational culture models measure the profile and details of hospital culture from qualitative and quantitative perspectives,and each has its own characteristics and application scenarios.

关 键 词：组织文化 医院 丹尼森文化模型 沙因文化模型 文化测量 

分 类 号：R197.32[医药卫生—卫生事业管理]