北京某三甲综合医院医技检查智能自动预约实践  

Intelligent Appointment Scheduling System for Medical Laboratory Examinations at a 3A Hospital in Beijing

作　　者：洪伟丽 张琳 谢芳 吴笑梦 HONG Weili;ZHANG Lin;XIE Fang;WU Xiaomeng(Outpatients Department,Beijing Shijitan Hospital,Capital Medical University,Beijing 100038,China)

机构地区：[1]首都医科大学附属北京世纪坛医院门诊部,北京100038

出　　处：《中国医疗设备》2020年第8期93-96,共4页China Medical Devices

摘　　要：目的通过信息集成,建立医技检查智能自动预约平台,优化预约流程,提高预约效率,提升服务质量。方法整合各种医技检查项目预约规则及注意事项,制作完备的检查信息知识库,依托医院信息系统集成平台,对接各种检查业务系统,实现医技检查智能自动分时段预约,门诊患者缴费同时即刻完成检查自动预约,住院患者确认医嘱后检查自动预约并立刻反馈预约信息。结果患者在缴费同时即刻完成预约,减少1次排队次数。预约排队等候时间由上线前平均等候时间的28.6 min,缩短为上线后的17.5 min,患者对流程优化满意度提升了3.20%,临床对医技科室的满意度提升了7.40%,医技科室对临床的满意度提升了4.00%。结论检查智能自动预约平台的建立,打造了检查科室、临床科室、预约中心、主管职能部门共享预约平台,实时合理统筹安排,优化资源配置及服务效率,确保满足患者及临床需求。Objective Through information integration,establish intelligent automatic appointment platform for medical examination,optimize appointment process,improve appointment efficiency,and promote service quality.Methods Integrating appointment rules and precautions of various medical technology items,and produced thorough knowledge base,relying on hospital information integration platform,docking various inspection task systems,in order to realization of intelligent of automatic time slot booking.Allow appointments to be made automatically as their payments were made by patients.After confirming the doctor’s advice,the inpatient checked the automatic appointment and feeds back the appointment information immediately.Results At the same time of payment,the patient completed the appointment immediately,reducing the number of times of queuing.The average waiting time of appointment queue was 28.6 min before the online service,which was shortened to 17.5 min after the online service.The patient satisfaction was increased by 3.20%,the clinical satisfaction to the medical technology department is increased by 7.40%,and the clinical satisfaction to the medical technology department is increased by 4.00%.Conclusion The establishment of intelligent reservation platform has created a shared reservation platform for inspection department,clinical departments,reservation center and competent functional departments,which can make real time and reasonable overall arrangement,optimize configuration and service efficiency.To ensure that patients and clinical needs are met.

关 键 词：医技检查 自动预约 智能化分时段预约 流程优化 

分 类 号：R197.3[医药卫生—卫生事业管理] TP311.52[医药卫生—公共卫生与预防医学]