文化智力影响临床护士整合-冲突处理模式的中介效应分析  

An analysis of the mediating effect of cultural intelligence on the integrative conflict management model of clinical nurses

作　　者：耿玉芳 周利华[1] 王维利[1] GENG Yufang;ZHOU Lihua;WANG Weili(School of Nursing,Anhui Medical University,Hefei,230601,China)

机构地区：[1]安徽医科大学护理学院,合肥市230601

出　　处：《中国护理管理》2020年第8期1215-1219,共5页Chinese Nursing Management

基　　金：安徽省质量工程项目(2014msgzs137)。

摘　　要：目的:从医患文化沟通的视角分析和验证情绪智力和支持性沟通在文化智力与整合-冲突处理模式间的中介作用。方法:采用文化智力量表、情绪智力量表、支持性沟通量表、Rahim冲突处理模式量表的整合模式分量表对673名临床护士进行调查。结果:文化智力直接影响整合-冲突处理模式(P<0.001),直接效应占总效应56.25%,并通过支持性沟通的部分中介及情绪智力和支持性沟通的链式中介作用影响整合-冲突处理模式,中介效应分别占总效应的29.2%、14.6%。结论:护理管理部门应重视培养临床护士文化智力和情绪智力,并从医患文化沟通角度强化支持性沟通培训,以提高其“整合”冲突处理能力,降低因文化差异、低情商、沟通不良导致的护患冲突。Objective:To explore and verify the mediating effect of emotional intelligence and supportive communication between cultural intelligence and integration-conflict management model from the perspective of doctor-patient cultural communication.Methods:The Emotional Intelligence Scale,Cultural Intelligence Scale,Supportive Communication Scale and Integrated Style Subscale of Rahim Organizational Conflict Inventory were used to investigate 673 clinical nurses.Results:Cultural intelligence directly affects the integration-conflict management model(P<0.001),with the direct effect accounting for 56.25%of the total effect,and it also influences the integration-conflict management model through partial mediation of supportive communication and chain mediation of emotional intelligence and supportive communication,accounting for 29.2%and 14.6%of the total effect,respectively.Conclusion:The nursing management department should pay attention to the cultivation of clinical nurses'cultural intelligence and emotional intelligence,and strengthen the training of supportive communication from the perspective of doctor-patient cultural communication,so as to improve their“integrated”conflict management ability and reduce the conflicts between nurses and patients caused by cultural differences,low emotional intelligence and poor communication.

关 键 词：临床护士 文化智力 情绪智力 支持性沟通 冲突处理模式 

分 类 号：R47[医药卫生—护理学]