酒店无障碍硬软件服务与管理的可视化综述研究  

A Visual Review Analysis of Service and Management of Hotel Accessibility Hardware and Software

作　　者：杨琼静 张延 YANG Qiongjing;ZHANG Yan(School of Tourism&Urban-Rural Planning,Zhejiang Gongshang University,Hangzhou 310018,Zhejiang,China)

机构地区：[1]浙江工商大学旅游与城乡规划学院,浙江杭州310018

出　　处：《旅游研究》2020年第5期84-98,共15页Tourism Research

摘　　要：随着旅游需求的不断提升,酒店业正在朝着更加人性化、细致化的方向发展,酒店无障碍服务与管理是体现酒店人性化的重要依据。文章以Web of Science核心数据库为基础,运用CiteSpace可视化分析软件对346篇酒店无障碍硬软件的服务与管理的文献进行分析。研究发现:酒店无障碍相关研究在20世纪末期之前发展缓慢,随着旅游业的快速发展以及社会文明的进步逐渐得到积极推动,目前迎来了良好的发展机遇;文献数量与机构分布有所差异,并未形成较为集中的研究系统,期刊发表领域呈分布多样化、交融性状态;研究内容主要分为硬件设施和环境、软件服务与管理,研究热点主要集中在酒店可进入性、无障碍硬软件条件、无障碍住宿需求与体验等问题的探讨;目前研究趋势呈学科交融性、服务实践性方向发展,研究着重对员工服务及态度、无障碍客房设计、无障碍体验、无障碍住宿偏好、社会支持等进行深入探讨。With the increasing demand for tourism,the global hotel industry is moving towards a more humane and more detailed direction.Hotel accessibility service and management is an important basis for reflecting the humanization of the hotel.Based on the Web of Science core database,346 research literatures about service and management of hotel accessibility of the hardware and software has been analyzed using CiteSpace visual analysis software.The study has found that the research on hotel accessibility has been slowly developed until the end of the 20th century.With the rapid development of tourism and the progress of social civilization,it has been actively promoted,and at present,it has ushered in a good development opportunity.Although,there is a difference in the number of documents and the distribution of institutions,a relatively centralized research system has not been formed,and the publication areas of journals are in a diverse and blended state.The research content is mainly divided into hardware facilities and environment,software services and management.The reach hotspots are mainly focused on the problems of hotel accessibility,barrier-free hardware and software conditions,barrier-free accommodation needs and experiences.The current research trends are in the direction of interdisciplinary integration and service practice.Currently,the research mainly focuses on in-depth discussions on employee services and attitudes,barrier-free room design,barrier-free experience,barrier-free accommodation preferences,and social support.

关 键 词：酒店无障碍服务 硬软件服务与管理 共被引文献 研究领域 热点关键词 

分 类 号：F59[经济管理—旅游管理]