公众依从:危机应对中如何获得公众有效的应急反应  

Public Compliance:How to Secure Effective EmergencyResponse from the Public in Crisis Management

作　　者：黄小勇[1] Huang Xiaoyong

机构地区：[1]中共中央党校(国家行政学院)公共管理教研部

出　　处：《行政管理改革》2020年第9期22-29,共8页Administration Reform

摘　　要：政策执行有赖于公众认同和支持,危机应对也需要公众采取依从行动,公众依从度直接影响危机应对效果。公众依从受制于认识和态度、个人利害计算、信息获取、外在监控、公共资源以及公众自身脆弱性等几类因素,应急管理者可以从提高信息质量、提供资源设施、增加激励、强化监控和执行、惩处、媒体责任等策略工具中进行多元选择,激发公众依从行为。Just like policy implementation which is reliant on public recognition and support,crisis management needs the public to take compliant actions.Public compliance directly influences the effectiveness of crisis management.Since public compliance is subject to a variety of factors such as knowledge and attitude,self-interest calculation,information acquisition,external supervision,public resources and the public's own vulnerability,crisis managers may use a diversified set of strategies and tools,including those designed to improve information quality,provide resources and facilities,increase incentives,and enhance supervision and execution,punishment as well as media responsibilities,to foster compliant behaviors among the general public.

关 键 词：公众依从 应急反应 新冠肺炎 

分 类 号：D63[政治法律—政治学]