中国国家公园社区满意度预警体系的构建--以普达措国家公园为例  

Construction of China National Park Community Satisfaction Warning System:A Case Study of Pudacuo National Park

作　　者：罗伊玲 刘亚彬 LUO Yiling;LIU Yabin(School of Tourism,Kunming University,Kunming Yunnan 650214,China;Yunnan Vocational College of Special Education,Kunming Yunnan 650500,China)

机构地区：[1]昆明学院旅游学院,云南昆明650214 [2]云南省特殊教育职业学院,云南昆明650500

出　　处：《生态经济》2020年第10期123-128,共6页Ecological Economy

基　　金：国家自然科学基金“西南生态脆弱区河流保护空间确定研究--以四川省为例”(4171111);国家文化和旅游部人事司旅游业青年专家培养计划“基于顾客感知价值视角的西南人口极少民族地区扶贫旅游需求的实证研究”(TYETP201556);云南省教育厅科学研究基金项目“云南边远人口较少民族地区创新性旅游扶贫模式研究”(2015C077Y)。

摘　　要：社区发展是中国国家公园的五大功能之一,及时掌握社区居民的需求变动并制定合理的发展政策是践行国家“五位一体”总体布局的工作重点之一。基于ACSI的6大变量指标及社区访谈数据,构建了国家公园社区对补偿政策和社区发展政策的满意度指标体系。针对普达措国家公园9个社区87户家庭,抽取了7个最受居民关注的满意度指标。运用模糊数学法核算社区总体和单项满意度数值及其预警区间,结果表明目前社区对国家公园社区发展和补偿政策基本满意,但对社区经营的能力培训和参与特许经营满意度已进入黄色预警区。最后,构建了国家公园社区满意度预警机制,提出了国家公园社区发展的工作重点。Community development is one of the five major functions of China's national parks.Keeping abreast of changes in the needs of community residents and formulating reasonable development policies is one of the priorities for the implementation of the national“five in one”overall layout.Based on the six variables of ACSI and community interview data,this article constructs an index system for the satisfaction of national park communities with compensation policies and community development policies.For 87 households in 9 communities in Pudacuo National Park,the seven satisfaction indicators that are the most concerned by residents were selected.Using fuzzy mathematics method to calculate the community's overall and individual satisfaction value and its warning interval,the accounting results indicate that the community is generally satisfied with the community development and compensation policies offered by National Park.However,the two satisfaction warning values about the training of operational ability and participation in community franchise have entered the yellow warning zone.Finally,the article constructs the national park community satisfaction warning mechanism,and puts forward the work focus of the national park community development in the future.

关 键 词：中国国家公园 居民满意度 满意度预警 社区发展 

分 类 号：F590.3[经济管理—旅游管理]