基于“一动力三循环”的“3I”管理模式在提升产科门诊护理服务满意度中的应用  

Application of "3I" management mode based on "one power and three cycles" in improving the satisfaction of nursing service in obstetric outpatient clinic

作　　者：池蓉[1] 江秀敏[1] 郭胜斌[1] 许莹 CHI Rong;JIANG Xiu Min;GUO Sheng Bin;XU Ying(Fujian Maternal and Children’s Health Care Hospital,Affiliated Hospital of Fujian Medical University,Fuzhou 350001,China)

机构地区：[1]福建省妇幼保健院福建医科大学附属医院,福州350001

出　　处：《中国妇幼卫生杂志》2020年第5期90-94,共5页Chinese Journal of Women and Children Health

摘　　要：目的采用"一动力三循环"工具提出的"3I"管理模式提升产科门诊护理服务满意度的效果。方法选取医院2019年9月门诊孕妇127例为对照组,选取2019年11月门诊孕妇132例为观察组;对照组孕妇的护理按照常规护理,观察组孕妇实行"3I"管理模式并落实相关改进,比较两组孕妇对产科门诊护士表情、语气、仪表的满意度。结果与对照组相比,观察组孕妇对产科门诊护士表情、语气、仪表的满意度显著提高(P <0.05)。结论基于"一动力三循环"提出的"3I"管理模式在提升产科门诊护士综合素质具有重要作用,对提高产科门诊护理服务满意度具有促进作用。Objective To explore the effect of 3 I management mode proposed by " one power and three cycle" to improve satisfaction of nursing service in obstetric outpatient clinic. Method A total of 127 and 132 pregnant women in obstetric outpatient clinic in September and November 2019,respectively were selected as the control group and the observation group. The control group received routine nursing service,and the observation group were applied " 3 I" management. The satisfaction of the two groups to the expression,tone and appearance of the nurses in obstetric outpatient department was compared. Result Compared with the control group,the pregnant women in the observation group were more satisfied with the expression,tone and appearance of the nurses in the obstetric outpatient clinic( P < 0. 05). Conclusion The " 3 I" method based on " one power and three cycles" plays an important role in improving the satisfaction with obstetric outpatient nursing service and promoting the quality of obstetric outpatient nursing services.

关 键 词：“3I”理念 产科门诊 满意度 人文 

分 类 号：R473.71[医药卫生—护理学]