呼叫中心工作流系统设计与实现  

Call Center Workflow System Design and Implementation

作　　者：李松清 LI Songqing(Youke Communication Technology Co.,Ltd,Fuzhou,China,350005)

机构地区：[1]中邮科通信技术股份有限公司,福州350005

出　　处：《福建电脑》2020年第10期116-118,共3页Journal of Fujian Computer

摘　　要：为了能够为市民提供更快、更好、更完善的本地化服务,政府计划打造一套服务平台,其工单流程业务场景复杂并对查询性能有一定的响应要求,而Activiti提供的任务多实例或子流程特性无法满足。本文提出一种以Activiti为流程引擎的呼叫中心工作流系统设计与实现方案,可支持工单流转的复杂业务场景,并且保障查询性能。In order to better provide faster,better and more complete localized services for citizens,X government plans to build a set of service platform.Its work order process business scenario is complex and has certain response requirements for query performance,but the multi-instance task or sub-process features provided by Activiti cannot meet the requirements.This paper proposes a call center workflow system design and implementation scheme based on Activiti,which can support complex business scenarios of work order flow and guarantee query performance.

关 键 词：Activiti 工作流引擎 工单流转 

分 类 号：TP399[自动化与计算机技术—计算机应用技术]