电子资源远程服务读者咨询常见问题的分析与启示——以中南大学图书馆为例  

Analysis and revelation of reader′s FAQs in the remote service of electronic resources:Central South University Library as an example

作　　者：罗孟儒[1] 熊拥军[1] 袁小一[1] 舒薇[1] LUO Meng-ru;XIONG Yong-jun;YUAN Xiao-yi;SHU Wei(Central South University Library,Changsha 410083,Hunan,China)

机构地区：[1]中南大学图书馆,湖南长沙410083

出　　处：《资源信息与工程》2020年第5期148-152,共5页Resource Information and Engineering

摘　　要：新冠肺炎疫情防控期间,大量读者校外远程访问图书馆电子资源。为有效提升馆藏电子资源远程服务能力,本文以中南大学图书馆在新冠肺炎疫情防控期间的电子资源远程服务读者咨询常见问题为例,从图书馆的读者、资源、技术和服务四要素分析其中存在的问题,提出可操作性建议,为提升高校图书馆电子资源远程服务能力和服务效率提供借鉴。During the period of prevention and control of COVID-19,large numbers of readers visited the library′s electronic resources via off-campus remote access.In order to effectively improve the remote service ability of electronic resources,reader′s FAQs of the remote service of electronic resources during the period of prevention and control of COVID-19 in Central South University Library are taken as an example.The problems of remote service of electronic resources were analyzed from the four elements which were reader,service,technology and resources,and operational suggestions are put forward.It can provide a reference for improving the remote service quality of electronic resources in university libraries.

关 键 词：高校图书馆 电子资源 远程服务 读者咨询 

分 类 号：G250.73[文化科学—图书馆学]