线上医疗服务在优化门诊就诊流程中的应用分析  

Application Analysis of Online Medical Service in Optimizing Outpatient Visit Process

作　　者：杨朝玉 张沛[1] 孙震[1] 计虹[1] YANG Chao-yu;ZHANG Pei;SUN Zhen(Information&Big Data Management Center,Peking University Third Hospital,Beijing 100191,P.R.C.)

机构地区：[1]北京大学第三医院信息管理与大数据中心,北京市100191

出　　处：《中国数字医学》2020年第10期114-116,共3页China Digital Medicine

摘　　要：目的:研究线上医疗服务在优化复诊流程中的应用。方法:移动端安装线上医疗服务App,通过线上图文咨询,可以实现线上复诊,线上常见病和慢性病咨询,无需再次线下挂号就诊。从用户注册量,用户咨询情况和线下门诊就诊人次三个方面共同分析。结果:月平均净增用户注册量为17975人次,线上医疗服务用户注册量对比门诊人次的平均占比为58.4%,月平均净增订单数为3433笔。结论:患者使用线上医疗服务,优化患者复诊流程,节省患者线下就诊时间。医生利用碎片化时间在线为患者提供咨询,扩大整体就诊患者数量,分流线下就诊人次。Objective:Research on the application of online medical service in optimizing outpatient visit process.Methods:After the installation online medical service App on mobile,through online graphic consultation,you can achieve online revisit,online common diseases and chronic diseases consulting,no need to offline outpatient registered visits.Through analyze of three aspects from user registration volume,user consultation volume and the number of outpatient visits.Results:Average monthly net increase in user registration volume is 17,975,average number of online user registrations for 58.4%of the average of outpatient visits,average monthly net increase in consulting orders of 3,433.Conclusion:Patients use online medical services to optimize patient visit processes and save patients’visit time.Doctors use fragmented time to advice patients online,expand the overall number of patients to visit,and divert the number of outpatient visits.

关 键 词：线上医疗服务 图文咨询 流程优化 

分 类 号：R197.32[医药卫生—卫生事业管理] R319[医药卫生—公共卫生与预防医学]