“互联网 + 护理服务 ”试点医院护理管理者运营管理体验的质性研究  

Qualitative research on operation management experience of "Internet + Nursing Service" by nursing managers

作　　者：韩燕[1] 钱一平[1] 张丽 朱琴[3] Han Yan;Qian Yiping;Zhang Li;Zhu Qin(Department of Nursing,The Third People′s Hospital of Huai′an,Huai′an 223001,China)

机构地区：[1]淮安市第三人民医院护理部,江苏淮安223001 [2]南京医科大学第一附属医院 [3]南通大学附属医院

出　　处：《护理学杂志》2020年第22期52-56,共5页Journal of Nursing Science

摘　　要：目的从江苏省首批“互联网+护理服务”试点的医院护理管理者视角出发,了解她们对该试点工作的运营管理体验,为正式指导意见的出台提供参考。方法对9所三级甲等综合医院的9名护理部主任进行一对一深入访谈,运用Colaizzi分析法对访谈资料进行分析、归纳。结果共提炼出3个主题群:“互联网+护理服务”带来的积极体验、“互联网+护理服务”面临的困难与挑战、完善“互联网+护理服务”的思考。结论江苏省9所三级甲等综合医院的护理管理者在“互联网+护理服务”运营管理过程中,有积极体验也有消极体验,需完善相关机制与法律法规的建设,以促进“互联网+护理服务”良性发展。Objective From the perspective of nursing managers in 9 hospitals that are piloting"Internet+Nursing Service"in Jiangsu Province,to understand their operation management experience of the pilot project,so as to provide reference for the introduction of formal guidance regarding such services.Methods Semi-structured and in-person in-depth interviews were carried out among 9 directors of nursing departments in 93A hospitals,then the data were analyed by Colaizzi′s method.Results Three themes were extracted:the positive effect of"Internet+Nursing Service",the difficulties and challenges of"Internet+Nursing Service",and suggestions for service improvement.Conclusion Nursing managers in 93A hospitals of Jiangsu province have positive experience and negative experience in the operation management of"Internet+Nursing Service".It is suggested that relevant policies,laws and regulations need to be further improved,in an effort to promote the healthy development of this model.

关 键 词：护理管理者 互联网+护理服务 运营管理 体验 质性研究 

分 类 号：R47[医药卫生—护理学] C931[医药卫生—临床医学]