基于客户满意度评价的软件项目群团队构建  

Software Project Team Construction Based on Customer Satisfaction Evaluation

作　　者：李惠 LI Hui(Nanjing Fujitsu NANDA Software Technology Co.,Ltd.,Nanjing Jiangsu 210012)

机构地区：[1]南京富士通南大软件技术有限公司,江苏南京210012

出　　处：《数字技术与应用》2020年第11期208-211,共4页Digital Technology & Application

摘　　要：软件企业一直追求合理利用人力资源实现利益最大化,但是受制于软件项目多、人员核心技术能力参差不齐等客观条件而往往很难实现利益最大化。客户满意度评价是企业利益的一种表现形式。通过总结客户满意度评价的影响因素和指标,构建评价预测模型,并利用运筹优化方法求解最佳软件项目群团队构建方式,可以在有限的人力资源条件下实现最大利益。Software enterprises have been pursuing the rational use of human resources to maximize benefits,but subject to the objective conditions such as too many software projects and uneven core technical capabilities of personnel,it is often difficult to achieve maximum benefits.Customer satisfaction evaluation is a kind of manifestation of enterprise interests.By summing up the influencing factors and indicators of customer satisfaction evaluation,building evaluation prediction model,and using operational research optimization method to solve the best software project group team construction mode,we can achieve the maximum benefit under the limited human resources conditions.

关 键 词：客户满意度 软件项目群 预测 运筹优化 

分 类 号：TP311.5[自动化与计算机技术—计算机软件与理论]