职工志愿者在医院管理中的作用初探  

A primary investigation on the role of staff-volunteers in hospital management

作　　者：董连旭 丁枭伟[1] 刘永[1] 项春梅[1] 李宁[1] 胡波 刘畅[1] 王天有[1] 李凯菲 Dong Lianxu;Ding Xiaowei;Liu Yong;Xiang Chunmei;Li Ning;Hu Bo;Liu Chang;Wang Tianyou;Li Kaifei(Beijing Children′s Hospital,Capital Medical University,Beijing 100045,China)

机构地区：[1]首都医科大学附属北京儿童医院,100045

出　　处：《中华医院管理杂志》2020年第11期939-941,共3页Chinese Journal of Hospital Administration

基　　金：北京市医院管理中心儿科学科协同发展中心专项(XTGL201904)。

摘　　要：职工志愿者兼具医院管理参与者和志愿服务者的双重身份,其开展志愿服务对医院管理有其特殊意义。作者通过总结分析首都医科大学附属北京儿童医院近年来的实践,提出职工参加志愿服务在医院管理方面具有提升医疗服务品质、优化就医流程、促进医患和谐、提升医院软实力等作用。同时,针对存在的问题,从创新形式、完善制度、完善激励机制等方面提出对策,以期更好地发挥职工志愿者在医院管理中的作用。Staff volunteers play the roles of both hospital staff and volunteers,whose volunteer services bear special significance for hospital management.The authors reviewed voluntary services provided by staff of Beijing Children′s Hospital affiliated to Capital Medical University in recent years,and concluded that staff volunteers feature better medical service quality,optimized medical process,doctor-patient harmony and better soft power of the hospital.In view of existing problems,they came up with proposals in terms of innovation forms,institutional improvement and incentive mechanisms,for better performance of such volunteers in hospital management.

关 键 词：卫生服务管理 医院管理 志愿服务 职工志愿者 

分 类 号：R197.32[医药卫生—卫生事业管理]