江苏旅游公共服务质量提升策略研究  

Study on the strategy of improving the quality of tourism public services in Jiangsu province

作　　者：刘圣兰[1] 孙燕[1] 杨慧[1] Liu Shenglan;Sun Yan;Yang Hui(Sanjiang University,Nanjing,Jiangsu,210012)

机构地区：[1]三江学院,江苏南京210012

出　　处：《市场周刊》2020年第12期46-48,共3页Market Weekly

基　　金：江苏省高校哲学社会科学研究项目“基于游客视角的江苏旅游公共服务质量实证研究”(项目编号:2018SJA0495)。

摘　　要：在全面建设小康社会、持续推进“十三五”规划的历史机遇下,为提升江苏省旅游公共服务质量,通过对江苏旅游公共服务现状的调研总结,发现江苏存在旅游基础设施建设和旅游交通服务不完善、公共信息服务建设不均衡、旅游安保服务仍待加强、旅游惠民服务力度不够、文化与旅游志愿服务体系不健全等问题,最后对江苏旅游公共服务质量的提升提出了相关建议.Under the historic opportunity of building a well-off society in an all-round way and continuously promoting the 13th five year plan,in order to improve the quality of tourism public services in Jiangsu province,through the investigation and summary of the cur-rent situation of tourism public services in Jiangsu Province,it is found that the construction of tourism infrastructure and tourism transpor-tation services are not perfect,the construction of public information services is not balanced,the tourism security services still need to be strengthened,Finally,some suggestions are put forward to improve the quality of Jiangsu tourism public services.

关 键 词：江苏 旅游 公共服务 服务质量 

分 类 号：F592.68[经济管理—旅游管理]