移动支付设计中用户消费行为研究进展——基于Web of Science 2012—2020年相关研究文献的分析  

Research Progress of Consumer Behavior in Mobile Payment Design——Based on the Analysis of Relevant Research Literature of Web of Science during 2012—2020

作　　者：齐蒙 Qi Meng(Guangxi Arts University,Nanning,Guangxi,530022;DONG-A University,Busan,South Korea,49315)

机构地区：[1]广西艺术学院,广西南宁530022 [2]韩国东亚大学,韩国釜山49315

出　　处：《湖南包装》2020年第6期17-21,共5页

基　　金：广西哲学社会科学规划研究课题(编号:17CM004);广西高校中青年教师科研基础能力提升项目(编号:2017KY0465)。

摘　　要：移动支付进入支付即服务的支付4.0时代,互联网作为动态媒介,设计师的服务对象发生了改变。通过对Web of Science核心合集2012—2020年26篇有关移动支付用户行为的研究文献分析,对文献内容的研究地点、研究对象、研究方法、研究模型进行了归纳整理,进而对影响移动支付用户行为的主要因素进行了提取。研究发现信任因素、便利因素、安全因素、感知因素是影响移动支付用户行为最多的要素。文化因素和服务因素是在原有的模型基础上进行扩展后得出,但在影响用户行为上起到更重要的作用。Mobile payment has entered the payment 4.0 era of payment as a service.The Internet is a dynamic medium,and designers'service objects have changed.By analyzing twenty-six research papers on mobile payment user behavior in the Web of Science core collection between 2012 and 2020,the research locations,research objects,research methods,and research models of the literature content were summarized,and then the main factors influencing mobile payment user behavior were extracted.The study found that trust,convenience,security,and perception factors were the most influential factors in influencing mobile payment user behavior.The cultural and service factors are an extension of the original model,but play a more important role in influencing user behavior.

关 键 词：移动支付系统 用户行为 文献研究 模型 

分 类 号：F713.36[经济管理—产业经济] F831.2F713.55