Hello,can you hear me?Orthopaedic clinic telephone consultations in the COVID-19 era-a patient and clinician perspective  

作　　者：Anuhya Vusirikala David Ensor Ajay K Asokan Alvin JX Lee Ravi Ray Dimitrios Tsekes John Edwin 

机构地区：[1]Department of Trauma and Orthopaedics,Basildon University Hospital,Basildon SS165NL,Essex,United Kingdom [2]Medical Oncology,UCL Cancer Institute,London WC1E 6BT,United Kingdom

出　　处：《World Journal of Orthopedics》2021年第1期24-34,共11页世界骨科杂志（英文版）

摘　　要：BACKGROUND The coronavirus disease 2019(COVID-19)pandemic has resulted in seismic changes in healthcare delivery.As a result of this,hospital footfall required to be reduced due to increased risk of transmission of infection.To ensure patients can safely access healthcare,we introduced orthopaedic clinic telephone consultations in our busy district general hospital.AIM To investigate patients’and clinicians’perspective of telephone consultations during COVID-19,and whether this method of consultation could be a viable option in the post-pandemic future.METHODS This is a single centre,prospective study conducted in a busy National Health Service district general hospital.In May 2020,100 non-consecutive adult patients were contacted by independent investigators within 48 h of their orthopaedic clinic telephone consultation to complete a telephone satisfaction questionnaire.The questions assessed satisfaction regarding various aspects of the consultation including overall satisfaction and willingness to use this approach long term.Satisfaction and perspective of 25 clinicians conducting these telephone consultations was also assessed via an online survey tool.RESULTS 93%of patients were overall satisfied with telephone consultations and 79%were willing to continue this method of consultation post-pandemic.Patients found telephone consultations to reduce personal cost and inconvenience associated with attending a hospital appointment.72%of clinicians reported overall satisfaction with this service and 80%agreed that telephone consultations should be used in the future.The majority found it less laborious in time and administration in comparison to face to face consultations.Patients and clinicians expressed their desire for video consultations as a method of further improving their experience with remote consultations.CONCLUSION Our study has shown that telephone consultations are a safe and rapid method of adaptation to the COVID-19 pandemic,achieving the aim of reducing hospital footfall.This method of consulta

关 键 词：COVID-19 Telephone consultation Orthopaedic clinic Patient satisfaction Patient perspective Clinician perspective 

分 类 号：R195[医药卫生—卫生统计学]