新冠肺炎流行期间江苏省心理援助热线来电特征  

Caller characteristics of psy chological assistance hotline in Jiangsu Province during the COVID-19 epidemic

作　　者：王珍珍 钟佳琪 吴正言[3] 谌利民[4] 王佳佳 乐守江 吴江 冷静 陈进[2] 马辉[2] WANG Zhenzhen;ZHONG Jiaqi;WU Zhengyan;CHEN Limin;WANG Jiajia;YUE Shoujiang;WU Jiang;LENG Jing;CHEN Jin;MA Hui(School of Psychology,Nanjing Normal University,Nanjing 210097,China;Afiliated Nanjing Brain Hospital of Nanjing Medical University,Nanjing 210029,China;Suzhou Guangji Hospital,Suzhong 215008,Jiangsu Province,China;Wuxi Mental Health Center,Wuxi 214151,Jiangsu Province,China;Xuzhou Oriental People's Hospital,Xuzhou 221004,Jiangsu Province,China;The Fourth People's Hospital of Yancheng,Yancheng 224003,Jiangsu Province,China;The Fourth People"s Hospital of Li-anyungang,Lianyungang 222023,Jjiangsu Province,China)

机构地区：[1]南京师范大学心理学院,南京210097 [2]南京医科大学附属脑科医院,南京210029 [3]苏州市广济医院,江苏苏州215008 [4]无锡市精神卫生中心,江苏无锡214151 [5]徐州市东方人民医院,江苏徐州221004 [6]盐城市第四人民医院,江苏盐城224003 [7]连云港第四人民医院,江苏连云港222023

出　　处：《中国心理卫生杂志》2021年第4期344-349,共6页Chinese Mental Health Journal

摘　　要：目的:了解新冠肺炎流行期间心理援助热线来电问题特征及随时间变化情况。方法:收集2020年2月1日-4月30日新冠肺炎流行期间江苏省心理援助热线来电,对来电内容进行分类,对来电量随时间的变化进行分析。结果:该时段内与新冠肺炎相关的来电数为1610人次,占总来电的23.3%。来电问题包括心理问题(因疫情引发情绪行为问题;原有精神心理问题加重/复发;居家心理问题)、信息咨询和其他问题。心理问题中4月原有精神心理问题加重/复发的来电比例显著高于2月(15.7% vs.5.3%,P<0.05)。结论:新冠肺炎流行期间心理援助热线来电问题主要为心理问题和信息咨询问题,来电量随着疫情形势的好转减少。Objective:To explore the caller characteristics of psychological assistance hotline and changes o-ver time during the COVID-19 epidemic.Methods:The calls of Jiangsu's psychological assi stance hotline during the COVID-19 epidemic from February 1,2020 to April 30,2020 were collected,and the contents of the calls were classified.The changes of the number of incoming calls over time were analyzed.Results:The number of calls re-lated to COVID-19 was 1610,accounting for 23.3%of the total calls.The calls about COVID-19 included psycho-logical problems(emotional behavior problems caused by COVID-19,recurrence of original mental problems,and psychological problems at home),information consultation and other problems.Among psychological problems,the rate of recurrence of original mental problems was significantly higher in April than in February(15.7%vs.5.3%,P<0.05).Conclusion:During the COVID-19 epidemic,the psychological assistance hotline calls mainly focused on psychological problems and information consultation.The number of calls decreased with the improve-ment of the epidemic situation.

关 键 词：新冠肺炎 心理援助热线 心理健康 

分 类 号：B849.1[哲学宗教—应用心理学] R749.055[哲学宗教—心理学]