智能化检查预约平台在优化门诊就诊流程中的实践与评价  

Practice and evaluation of intelligent appointment platform of medical technology in optimizing the outpatient treatment process

作　　者：林君[1] 宋彬彬 帅武平[1] 王秀芳[1] 王燕[1] 张杰[1] 张冰凌[1] LIN Jun;SONG Binbin;SHUAI Wuping;WANG Xiufang;WANG Yan;ZHANG Jie;ZHANG Bingling(The First Affiliated Hospital,College of Medicine,Zhejiang University,Hangzhou,310003,China;不详)

机构地区：[1]浙江大学医学院附属第一医院,浙江杭州310003

出　　处：《现代医院》2021年第3期427-429,共3页Modern Hospitals

基　　金：2019年浙江大学医学院卫生政策和医院管理研究中心课题项目。

摘　　要：目的评价智能化检查预约平台在优化门诊就诊流程方面的应用效果。方法利用医院信息系统获取患者检查预约环节耗时以及检查预约模式选择情况,通过第三方调查公司获取门诊患者满意度指标,采用t检验、Mann-Whitney U检验进行数据分析。结果智能化检查预约平台实施后,患者检查预约环节耗时明显少于实施前(P<0.05),患者满意度显著提高(P<0.05)。结论智能化检查预约平台的实施明显缩短检查预约环节耗时,提高了医疗服务效率和患者就诊满意度,是“最多跑一次”改革优化就诊流程的有效措施之一。Objective To evaluate the efficacy of intelligent medical technology appointment platform in optimizing the procedure of outpatient visit.Methods Obtain patient’s time spent on scheduling medical technical examination through hospital information system and outpatient satisfaction index through questionnaire survey,and use t-tests and Mann-Whitney U test for data analysis.Results After the implementation of the intelligent appointment platform,the time required for appointment was significantly less than before(P<0.05).The patient satisfaction was higher than before(P<0.05).Conclusion Intelligent appointment platform of Medical Technology greatly shortens the waiting time in line and improves patient satisfaction and medical service efficiency significantly,which is one of the effective measures for optimizing the treatment process in the reform of“At-most-once Running”.

关 键 词：“最多跑一次”改革 检查预约 患者满意度 门诊服务 流程优化 

分 类 号：R197.323.2[医药卫生—卫生事业管理]