患者体验评价研究与进展  

Advances in Patient Experience Evaluation Research

作　　者：杨敬林[1] 代晓彤 周峰 臧传波 冉旭 刘洋 张俊[1] YANG Jing-lin;DAI Xiao-tong;ZHOU Feng;ZANG Chuan-bo;RAN Xu;LIU Yang;ZHANG Jun(Peking University People’s Hospital;Beijing Sport University;Patient Experience Research Center,Medical Administration Center,National Health Commission of the People’s Republic of China;Zeroad Hospital Management Co.,Ltd.)

机构地区：[1]北京大学人民医院 [2]北京体育大学 [3]国家卫生健康委员会医管中心医患体验研究基地 [4]重庆至道医院管理股份有限公司

出　　处：《医院管理论坛》2021年第1期5-7,11,共4页Hospital Management Forum

基　　金：北京大学人民医院研究与发展基金,编号:RDM2018-07。

摘　　要：本文评述了患者体验相关内容和国内外患者体验的研究现状与进展,对患者体验及患者满意度进行了比较。文章建议加强对患者体验理论和测评方法及患者体验分析方法等方面的研究,制定符合中国国情的患者体验调查与评价规范,从而建立更为科学有效、符合我国国情的患者体验评价体系。This article reviewed the related issues of patient experience and the research status and advances of patient experience at home and abroad,and compared patient experience and patient satisfaction.It was recommended to strengthen research on patient experience theory and evaluation and analysis methods,and to formulate patient experience survey and evaluation standards that conformed to China's national conditions,so as to obtain a more scientific and effective patient experience evaluation system applicable for China.

关 键 词：患者体验 测量工具 评价模型 

分 类 号：R197.3[医药卫生—卫生事业管理]