六西格玛法减少高风险药品配送流程中的缺陷研究  

Research on Six Sigma Method to Reduce Defects in High-risk Drug Delivery Process

作　　者：叶周庆 邓炳刚 YE Zhou-qing;DENG Bing-gang(Quality Management Department,Guangdong Jiyao Pharmaceutical Co.,Ltd.,Sihui,Guangdong Province,526200 China)

机构地区：[1]广东吉药医药有限公司质量管理部,广东四会526200

出　　处：《中国卫生产业》2020年第33期44-46,共3页China Health Industry

摘　　要：目的探讨应用六西格玛法对于减少高风险药品配送流程中的缺陷的效果。方法选取2018年6—12月未实施六西格玛法管理期间的数据作为对照组,共随机抽样300例,该阶段使用常规管理方式,选取2019年1—6月实施六西格玛法管理期间的数据作为研究组,共随机抽样300例。比较两个时间段内的发生配送缺陷事件的总数。比较两个时间段内医院药剂科工作人员的满意程度。结果研究组发生配送缺陷事件的总数显著少于对照组,差异有统计学意义(P<0.05);研究组医院药剂科工作人员的满意度评分为(91.6±2.1)分,显著高于对照组的(76.9±3.2)分,差异有统计学意义(t=19.648,P<0.05)。结论六西格玛法应用于高风险药品配送流程管理中,可以有效的降低药品配送中的缺陷率,提高客户满意度。Objective Discuss the effect of applying six sigma method on reducing defects in the high-risk drug distribution process.Methods Data from June to December 2018 were selected as the control group,and a total of 300 cases were randomly sampled.Conventional management method was used in this stage.The designed Six Sigma method was implemented for management from January to June 2019 were selected as the study group,and a total of 300 cases were randomly sampled.Compared the satisfaction level of the staff in the hospital pharmacy department in the two time periods.Results The total number of delivery defect events in the study group was significantly less than that of the control group,the difference was statistically significant(P<0.05);the satisfaction score of the staff in the pharmacy department of the study group was(91.6±2.1)points,which was significantly higher than that of the control group(76.9±3.2)points,the difference was statistically significant(t=19.648,P<0.05).Conclusion Six sigma method is applied to the management of high-risk drug distribution process,which can effectively reduce the defect rate in drug distribution and improve customer satisfaction.

关 键 词：高风险药品 药品配送流程 六西格玛法管理 

分 类 号：R954[医药卫生—药学]