基于提升患者就医体验的肿瘤专科门诊服务创新与应用  

Innovation and Application of Cancer Specialist Outpatient Services Based on Improving Patient Experience

作　　者：纪伟伟[1] 杨惠莉[1] 张歆悦 高明[1] 孙蓓[1] JI Wei-wei;YANG Hui-li;ZHANG Xin-yue;GAO Ming;SUN Bei(Tianjin Medical University Cancer Hospital,Tianjin,300060 China)

机构地区：[1]天津医科大学肿瘤医院,天津300060

出　　处：《中国卫生产业》2020年第34期74-76,共3页China Health Industry

基　　金：2019年天津医科大学管理创新研究项目:肿瘤患者日间诊疗模式的探索与实践(2019YG06)。

摘　　要：近年来肿瘤专科门诊量出现了快速增长,患者需求的多元化也随之愈发明显。该文通过对肿瘤专科门诊服务中的薄弱环节的分析,以患者需求为导向,制定有针对性、可落实、人性化的举措,提升专业能力、提高服务管理、强化信息化管理、改善就医环境,丰富服务内涵,从而打造出体系化、精细化、智慧化、多元化的肿瘤专科门诊,切实改善了患者就医体验。In recent years,there has been a rapid increase in the number of oncology specialist outpatient clinics,and the diversification of patient needs has also become more obvious.Based on the analysis of the weak links in the oncology specialist outpatient service,the implementable and user-friendly measures to enhance professional capabilities are made,service management,strengthen information management are improved,the medical environment is improved,and the service content is enriched,so as to create a systematic,refined,intelligent,and diversified cancer specialist clinic,which effectively improves the patient's medical experience.

关 键 词：肿瘤专科 门诊服务 创新 就医体验 

分 类 号：R197[医药卫生—卫生事业管理]