基于精益理念的可视化战略墙运营系统建立与应用  

The Establishment and Application of Visualized Strategic Wall Operation System Based on Lean Concept

作　　者：张金凤[1] 赖春晓 罗军萍[2] 刘玉洁[2] 汤建华[2] 林燕[2] 邹征强 朱重璋 ZHANG Jinfeng;LAI Chunxiao;LUO Junping(Ganzhou People's Hospital,Ganzhou,Jiangxi,341000,China;不详)

机构地区：[1]赣州市人民医院质量管理办公室,江西赣州341000 [2]赣州市人民医院,江西赣州341000

出　　处：《中国卫生质量管理》2021年第4期85-88,共4页Chinese Health Quality Management

基　　金：江西省卫计委2018年度科技计划项目——基于精益的医院可视化战略墙运营系统的建立与应用研究(项目编号:20184068)。

摘　　要：建立医院可视化战略墙运营系统,主要内容包括医院愿景、发展目标、价值观、真北指标、改进区域、年度重点工作、改善日历等。该系统使患者、质量与安全、员工学习与成长、财务平衡4个维度的真北指标均得到改善。认为基于精益管理的可视化战略墙运营系统可促进卓越运营模型的有效运行,促进流程优化,提高医疗质量,提升运行效率,提高员工和患者满意度等,值得借鉴与参考。The hospital visualized strategic wall operation system was established, the main contents of which included the hospital vision and development goals, values, true north indicators, improvement areas, annual key work, improvement calendar, etc. The application of the system improved the true north indexes of patients, quality and safety, employee learning and growth, and financial balance. It was believed that the hospital visualized strategic wall operation system based on lean management can promote the effective operation of the operational excellence model, promote the process optimization, improve the medical quality, improve the operating efficiency, and improve the satisfaction of employees and patients, which is worth learning and reference.

关 键 词：医院 战略墙 运营系统 可视化管理 精益管理 

分 类 号：R197.31[医药卫生—卫生事业管理]