基于SAPAD-AHP的儿童牙医服务系统设计研究  

Pediatric Dentistry Service System Design Based on SAPAD-AHP

作　　者：陈珊珊[1] 段齐骏[1] 李亚军[1] CHEN Shan-shan;DUAN Qi-jun;LI Ya-jun(Nanjing University of Science and Technology,Nanjing 210094,China)

机构地区：[1]南京理工大学,南京210094

出　　处：《包装工程》2021年第10期115-123,共9页Packaging Engineering

摘　　要：目的关注儿童口腔健康问题,有效地整合各方资源,改善儿童牙科治疗体验,提高儿童口腔健康水平。方法通过观察法、访谈法,记录儿童牙科治疗过程。通过SAPAD模型框架完成用户的行为-对象-意义的映射,聚类分析得到意义簇,引入层次分析法定量分析意义簇,计算每个意义簇的权重,得到核心意义簇。结果通过核心意义簇完成意义-物的映射,找到用户的关键行为,挖掘到用户的真正需求,从而系统地完善儿童牙医服务体验。结论综合SAPAD模型与层次分析法对儿童牙科诊疗过程进行设计研究,深入研究用户行为,利用定量研究方法找出用户的核心需求,更加客观而全面地思考问题、解决问题。完善SAPAD模型,在方法层面实现创新,最后将其应用于儿童牙科服务系统,为改善儿童口腔健康问题提供新思路。This tesis focuses on children’s oral health and effectively integrates the resource of all the related parties to improve the experience of pediatric dentistry and enhance their oral health.The process of children's dental treatment was recorded through observation method and interview method.The mapping of activities-objects-meanings was completed by the SAPAD framework.Then the meaning clusters was obtained through the method of cluster analysis and analyzed quantitatively through the introduction of AHP,and the weight of each meaning cluster was calculated to obtain the core meaning clusters.Through the core meaning cluster,the mapping of meanings-objects was completed,the user’s key behaviors their real needs were found.With this step,the experience about the pediatric dentistry service system was improved systematically.The treatment process of pediatric dentistry was designed and studied by combining the SAPAD framework and AHP method,which studied users’behaviors deeply and found their key needs by the quantitative method,and the way to think about problems and solve them was more objective and comprehensive.From the aspect of methods,the SAPAD framework was improved and innovated.Finally,the SAPAD-AHP model was used in the pediatric dentistry service system to provide a new solution to the improvement of children’s oral health.

关 键 词：儿童牙医服务系统 SAPAD模型 层次分析法 服务设计 

分 类 号：TB472[一般工业技术—工业设计]