门诊全流程智慧医疗体系建设实践与探索  

Practice and Exploration of the Construction of Intelligent Medical System in the Whole Process of Outpatient Service

作　　者：焦岳龙[1] 左克强[1] 陈震[1] 吴妍蒙 金逸[1] JIAO Yue-long;ZUO Ke-qiang;CHEN Zhen(Tenth People’s Hospital of Tongji University,Shanghai,200072,Chin;不详)

机构地区：[1]同济大学附属第十人民医院,上海200072

出　　处：《中国医院管理》2021年第5期39-42,共4页Chinese Hospital Management

基　　金：上海市人民政府决策咨询研究一般专项(社调中心)课题(2020-S-05)。

摘　　要：为缓解公立医院传统服务流程所引起的门诊患者"看病难"问题,医疗机构探索发展"互联网+"医疗服务,构建线上、线下一体化医疗服务模式,改善患者的就诊体验。根据同济大学附属第十人民医院在构建门诊全流程智慧医疗体系中的具体实践,将就诊前、中、后不同时期的医疗流程整合至智能服务平台,通过平台使用情况的变化,综合探究公立医院门诊智能化流程体系构建中的创新思路和具体问题。In order to alleviate the"difficulty of getting medical service"caused by the traditional service process in public hospitals,medical institutions have explored the development of"Internet+"medical services and built an integrated online-offline medical service model to improve patients’experience.Tenth People’s Hospital of Tongji University set up the concrete practice in the outpatient service process of building an all intelligent medical system.According to the different periods of before,during and after patients going to hospital,hospitals set up the system of medical process integration and intelligent service platform.Through the change of the usage numbers by using the platform,the paper comprehensively explores the innovative ideas and specific issues in constructing the intelligent public hospital outpatient service process system.

关 键 词：患者体验 门诊全流程 智慧医疗 公立医院 

分 类 号：R197.323.2[医药卫生—卫生事业管理]