网络消费纠纷解决中的在线调解问题及其对策  

Problems and its Solutions of On-line Mediation in Online Consumer Dispute Resolution

作　　者：刘益灯[1] 张先友[2] LIU Yi-deng;ZHANG Xian-you(School of Law,Central South University, Changsha 410016,China;Department of Politics and Law,Shaoyang College,Shaoyang 422000,China)

机构地区：[1]中南大学法学院,湖南长沙410016 [2]邵阳学院政法系,湖南邵阳422000

出　　处：《湖南大学学报（社会科学版）》2021年第3期120-127,共8页Journal of Hunan University(Social Sciences)

基　　金：国家社科基金项目:药品消费者保护中的国际私法问题研究(14BX033);湖南省社会科学规划(智库)重大项目:湖南省文化产业融入“一带一路”的政策与法律问题研究(18ZWA11)。

摘　　要：电子商务的快速发展催生了解决网络消费纠纷的在线调解机制。虽然在线调解因当事人不需谋面、程序简便快捷等优势而趋向全球化,但受到网络技术复杂性和法律规则缺失等影响而存在诸多问题。因此,立足国际社会和各国有关在线调解实践并借鉴其先进做法,由权威国际组织协作交流从而制定在线调解最低标准,各国完善有关在线调解立法,发展网络通信技术,在线调解的参与主体一起努力,在线调解一定会迎来更广阔发展的春天。The rapid development of E-commerce has spawned the online mediation mechanism to resolve the online consumer disputes.Although the online mediation tends to be globalized because the parties do not need to meet each other and the simple and fast procedure,there are many problems due to the complexity of network technology and the lack of legal rules.Therefore,based on the online mediation practice of the international community and countries,drawing on its advanced practices,authoritative international organizations collaborate and communicate to formulate the minimum standards for the online mediation,Countries improve the legislation of the online mediation,develop network communication technology,and the participants of the online mediation work together,the Online Mediation is bound to usher in a spring of broader development.

关 键 词：网络消费纠纷 在线调解 电子商务企业 消费者 在线调解服务商 

分 类 号：DF49[政治法律—经济法学]