5G消息与VoLTE视频客服业务融合方案探讨  

Discussion on Integration Scheme of 5G Messaging and VoLTE Video Customer Service

作　　者：秦蓁[1] 刘牧寅[1] 孙记明[1] Qin Zhen;Liu Muyin;Sun Jiming(China Information Technology Designing&Consulting Institute Co.,Ltd.,Beijing 100048,China)

机构地区：[1]中讯邮电咨询设计院有限公司,北京100048

出　　处：《邮电设计技术》2021年第5期9-12,共4页Designing Techniques of Posts and Telecommunications

摘　　要：提出了一种5G消息与VoLTE视频客服业务融合的方案,该方案基于现网部署情况,通过增加网元模块,实现2种业务的融合。二者的融合能够发挥各自的优势,突破企业现有业务及客户服务的模式,实现5G消息界面与即时视频客服的实时互动,缩短沟通路径,全面提升企业用户体验,并能为高安全级别业务提供一种可靠便捷的办理方式。It proposes an integration solution of 5G messaging and VoLTE video customer service integration.Based on the current network deployment,the solution realizes the integration of the two services by adding network element modules.The integration can give full play to their respective advantages,break through the existing service and customer service models of the enterprise,realize the real-time interaction between the 5G messaging interface and the real-time video customer service,shorten the communication path,comprehensively improve the enterprise user experience,and provide a reliable and convenient way for high security level service.

关 键 词：5G消息 VoLTE 视频客服 

分 类 号：TN915[电子电信—通信与信息系统]