基于结构方程的河南省直中医院患者满意度影响因素分析  

Analysis of influencing factors of patient satisfaction in Henan TCM hospitals based on structural equation modeling

作　　者：王晶晶 吕晖[2,3] 邢晓琳 任文杰 WANG Jing-jing;LV Hui;XING Xiao-lin(School of Public Health,Xinxiang Medical University,Xinxiang,Henan 453000,China;不详)

机构地区：[1]新乡医学院公共卫生学院,河南新乡453000 [2]新乡医学院健康中原研究院 [3]新乡医学院管理学院

出　　处：《实用医药杂志》2021年第6期569-571,576,共4页Practical Journal of Medicine & Pharmacy

基　　金：国家自然科学基金(71503226)。

摘　　要：通过对门诊和住院患者进行问卷调查,找出影响患者满意度的关键因素。通过因子分析和结构方程发现,影响住院患者满意度的前2个关键因素分别为护士工作水平和医师工作水平;而影响门诊患者满意度的前2个关键因素分别为辅助人员态度和医师工作水平。只有提升医护人员工作水平,重视辅助人员能力培养,优化患者就医环境,尊重患者知情权和隐私权,才能不断改善患者就医体验及忠诚度。To find out the key factors affecting patient satisfaction through the questionnaire survey of outpatients and inpatients in Henan TCM hospitals.The first two key factors affecting the satisfaction of inpatients were working level of nurses and working level of doctors,while the first two key factors affecting the satisfaction of outpatients were attitude of supporting staff and working level of doctors based on factor analysis and structural equation modeling.Patients satisfaction and loyalty can be improved by improving the working leve of medical staff,attaching importance to the ability training of auxiliary staff,optimizing the environment for medical treatment,and respecting the patient's right to information and privacy.

关 键 词：住院患者 门诊患者 满意度 中医院 因子分析 结构方程 

分 类 号：R197.4[医药卫生—卫生事业管理]