基于商业智能技术的门诊流程优化  

Outpatient Process Optimization Based on Business Intelligence Technology

作　　者：王梓江 王顺鑫 庄艺玲 林亚忠[1] WANG Zijiang;WANG Shunxin;ZHUANG Yiying;LIN Yazhong(Department of Information,The 909 Hospital(The Affiliated Southeast Hospital of Xiamen University),Zhangzhou 363000,China)

机构地区：[1]联勤保障部队第909医院(厦门大学附属东南医院)信息科,福建漳州363000

出　　处：《微型电脑应用》2021年第6期63-66,共4页Microcomputer Applications

基　　金：南京军区卫勤专项(12WQZ04);漳州市科技项目(ZZ2019J17,ZZ2013A02,Z2011009)。

摘　　要：深入了解和分析门诊患者在就医各环节中的等待时间,能提高患者的满意度,为相关部门提高医疗服务质量和人性化服务决策提供依据。于是利用商业智能和数据仓库等技术,对数据资源进行充分挖掘并实现数据的多维分析展示。调查发现患者在就医环节中部分排队等待时间已超出了卫生部规定标准。因而提议要采用门诊资源整合与流程优化、变单一服务为综合服务、设立患者首次来院接待处、深入推广门诊预约制、引入智能全自动化设备等措施,有效地缩短患者无效等待时间,缓解门诊拥挤状况,提高了患者满意度。Understanding and analyzing the waiting time of outpatient patients in various stages of medical treatment can improve patient satisfaction,and provide basis for relevant departments to improve the quality of medical services and humanized service decision-making.This paper uses business intelligence and data warehouse technology to excavate data resources such that multi-dimensional analysis and display of data are realized.The investigation finds that the waiting time of some patients in the medical treatment line had exceeded the standard prescribed by the Ministry of Health.Thus,the paper suggests to take measures of outpatient resource integration and process optimization,change single service to comprehensive service,set up the first hospitalization reception office for patients,promote outpatient appointment system,and introduce intelligent automatic equipment,which can effectively shorten the invalid waiting time of patients,alleviate outpatient congestion and improve patient satisfaction.

关 键 词：商业智能(BI) 等待时间 门诊流程优化 

分 类 号：R319[医药卫生—基础医学] TP391[自动化与计算机技术—计算机应用技术]