智慧城市App用户适应性信息行为过程研究  

Investigating Adaptive Information Behaviors of Smart City App Users

作　　者：张冰倩 彭国超 梁欣婷 吴思远 Zhang Bingqian

机构地区：[1]中山大学信息管理学院,广东广州510006

出　　处：《情报理论与实践》2021年第6期125-131,共7页Information Studies:Theory & Application

基　　金：国家自然科学基金项目“智慧城市App用户使用行为分化机理研究”(项目编号:71974215);广东省自然科学基金自由申请项目“面向珠三角制造企业的工业4.0技术成熟度模型研究及影响因素分析”(项目编号:2018A030313706)的研究成果之一。

摘　　要：[目的/意义]智慧城市App是城市智慧化进程中重要的一环,为解决用户采纳后未能充分利用系统功能的现象,基于数字鸿沟视角,对用户采纳后的适应性信息行为进行了分析,有助于更全面地揭示智慧城市App用户采纳后心理及行为变化过程。[方法/过程]对23名受访者进行了个人深度访谈和焦点小组访谈,采用程序学派扎根理论法,构建了智慧App用户的适应性行为过程模型。[结果/结论]研究发现情感感知、社会影响、运营质量及用户个人特质是用户智慧化需求的主要影响因素,数字移民和数字原住民用户的适应性信息行为在行为维度、行为特征及行为路径上存在显著差异。[Purpose/significance]Smart city App is an important part in the process of building smart city.In order to solve the problem that users fail to make full use of system functions,this paper analyzes the adaptive information behaviors in the post-adoption phase from a digital divide perspective,which is helpful to reveal the psychological and behavioral change process of smart city App users after adoption.[Method/process]The research conducted personal in-depth interviews and focus group interviews with 23 interviewees,using the procedural grounded theory method to construct process models of adaptive information behaviors of different user groups.[Result/conclusion]We found that emotional perception,social influence,operational quality and user personal characteristics are the main factors affecting users’smart needs,the adaptive information behaviors of digital immigrants and digital natives are different in behavior dimensions,behavior characteristics and behavior paths.

关 键 词：适应性信息行为 智慧城市 APP 行为路径 智慧化需求 数字移民 

分 类 号：G252[文化科学—图书馆学]