基于服务水平的自助值机柜台资源配置研究  

Research on Resource Allocation of Self-Service Check-in Counter Based on Service Level

作　　者：刘英 周新志[1] 向勇 LIU Ying;ZHOU Xinzhi;XIANG Yong(College of Electronics and Information Engineering,Sichuan University,Chengdu 610065;The Second Research Institute of CAAC,Chengdu 610041;Civil Aviation Logistics Technology Company Limited,Chengdu 611400)

机构地区：[1]四川大学电子信息学院,成都610065 [2]中国民航局第二研究所,成都610041 [3]民航成都物流技术有限公司,成都611400

出　　处：《现代计算机》2021年第12期4-7,共4页Modern Computer

基　　金：国家自然科学基金(No.U1933123)。

摘　　要：针对机场航站楼值机服务管理不合理的问题,造成旅客长时间排队大面积滞留现象,通过M/M/C排队模型等相关理论基础进行建模研究,引入旅客对服务水平需求的满意解作为第一约束条件,再利用整数递归方法限制旅客排队等待概率、排队队列长度等指标。算例结果显示模型对为机场航站楼提供持续满意的服务水平、合理有效配置资源有重要意义。Aiming at the problem of unreasonable management of check-in services in the airport terminal,which has caused passengers to queue for a long time.Based on the M/M/C queuing model and other related theoretical basis,the paper introduces the satisfaction solution of passengers’demand for service level as the first constraint condition,and then uses integer recursive method to limit the waiting probability and queue length of passengers.The results show that the model is of great significance to provide a continuous satisfactory service level for the airport terminal and to allocate resources reasonably and effectively.

关 键 词：值机 M/M/C排队论模型 服务水平 

分 类 号：V354[航空宇航科学与技术—人机与环境工程]