基于Kano模型的面盆水龙头用户需求评价  

User demand evaluation of basin faucet based on Kano model

作　　者：曾祥远 邱湧政[1,2] ZENG Xiangyuan;QIU Yongzheng(School of Design, Fujian University of Technology, Fuzhou 350118, China;Center for Research with Inheritance and Vesign of Regional Intangible Cultural Heritage Fujian Univerity of Technology, Fuzhou 350118, China)

机构地区：[1]福建工程学院设计学院,福建福州350118 [2]福建工程学院地域非遗文化传承与设计研究中心,福建福州350118

出　　处：《福建工程学院学报》2021年第3期275-280,共6页Journal of Fujian University of Technology

摘　　要：以面盆水龙头为研究对象,选取特定的样本用户展开问卷调研。运用Kano模型构建用户基本型、期望型、兴奋型和无差异型等4类象限指标优先级排序,并从做工品质、造型语义、安装维护、使用功能、智能体验5个维度对26个指标作出Better-Worse满意度指数二维矩阵描述评价。结果表明,对面盆水龙头的设计需满足“生命周期长”、“上门服务”、“自动恒温”和“自动清洁”等使用功能或商业服务。With the basin faucet as the research object,a specific sampling of users was conducted to carry out a questionnaire survey.The Kano model was used to construct the priority ranking of four quadrant indicators,namely,basic type,expectation type,excitement type and no difference type.The 29 indicators were evaluated by the two-dimensional matrix description of the Better-Worse satisfaction index from five dimensions,namely,work quality,modeling semantics,installation and maintenance,function,and intelligent experience.Research results show that the design of the basin faucet needs to meet the requirements of“long life cycle”,“door-to-door service”,“automatic constant temperature”and“automatic cleaning”and other functions or commercial services.

关 键 词：KANO模型 面盆水龙头 需求评价 满意度 Better-Worse 

分 类 号：TB472[一般工业技术—工业设计]