地级市三甲综合医院门诊医技检查流程的优化研究  

Study on Optimization of Outpatient Medical Technology Examination Process in Grade 3A Hospital of the Prefecture Level City

作　　者：龙兴波 刘栩[1] 叶青[1] LONG Xingbo;LIU Xu;YE Qing(Department of Information Network,People’s Hospital of Deyang City,Deyang Sichuan 618000,China)

机构地区：[1]四川省德阳市人民医院信息网络科,四川德阳618000

出　　处：《中国医疗设备》2021年第7期114-119,共6页China Medical Devices

基　　金：四川省德阳市科技计划项目(2020SZZ070);2020四川省卫生信息学会科研课题(2020025)。

摘　　要：目的解决门诊病人检查难的问题,优化改善门诊检查流程,方便患者、提升其就医体验。方法本文深入剖析门诊检查的流程现状,发现痛点;借鉴流程优化、业务重组及诊间预约的理念和方法,并对比行业内的做法,提出适合自身实际情况的“一站式”检查智能预约平台,构建出一套门诊检查的全新流程。结果该平台的应用,患者至少少排队2次,检查等候平均时长缩短至13 min,检查爽约率降至4.8%,检查科室工作效率得到明显提升,从而解决检查全流程各个环节中存在的突出问题。结论“一站式”检查智能预约平台的搭建,能真正实现让患者“看病少排队”“检查少跑腿”,在创造良好的就医环境、提高医院服务品质和患者满意度等方面具有重要意义。Objective To solve the problem of difficult examinations for outpatients,the outpatient examination procedures are optimized and improved to facilitate patients and improve their medical experience.Methods This article deeply analyzed the current status of the outpatient examination process and found the pain point.Also,this medical examination learned from the concepts and the methods of processing optimization,creating business reorganization,making appointment between clinics,and comparing the practices within the industry.This paper proposed a“one-stop”inspection intelligent appointment platform suitable for its actual situation and constructed a new set of outpatient inspection procedures.Results The application of this platform allowed patients to queue at least 2 times less,the average waiting time for examinations was shortened to 13 minutes,and the examination missed appointment rate was reduced to 4.8%,the work efficiency of the inspection department was significantly improved,which can solve prominent problems in all aspects of the whole process.Conclusion The construction of“one-stop”inspection intelligent appointment platform is of great significance in creating a good medical environment and improving the quality of hospital services and patient satisfaction.As a result,it truly realizes“less line up for medical treatment”and“less running for examination”.

关 键 词：医技检查 流程优化 诊间预约 移动支付 分时段预约 智能到检 

分 类 号：R319[医药卫生—基础医学]