"两心四翼"平安医院建设创新实践  

Innovative practice of"two hearts and four wings"in the construction of safe hospital

作　　者：谷佳伟 张骏[1] 郑彬[1] 聂良明[1] 沈健[1] 张红芳[1] 吴志强[1] 方玲翠[1] 郑亮[1] 沈敏慧[1] 田丰[1] 商洁 高扬 何强[1] Gu Jiawei;Zhang Jun;Zheng Bin;Nie Liangming;Shen Jian;Zhang Hongfang;Wu Zhiqiang;Fang Lingcui;Zheng Liang;Shen Minhui;Tian Feng;Shang Jie;Gao Yang;He Qiang(Zhejiang Provincial People′s Hospital,People′s Hospital of Hangzhou Medical College,Hangzhou 310014,China)

机构地区：[1]浙江省人民医院,杭州医学院附属人民医院,杭州310014

出　　处：《中华医院管理杂志》2021年第6期514-517,共4页Chinese Journal of Hospital Administration

基　　金：浙江省科技厅软科学研究计划(2019C53G1360728);浙江省医院可持续发展扬子江研究项目(2020ZHA-YZJ205);浙江省人民医院优秀科研基金(ZRY2018C0017,ZRY2020C011)。

摘　　要：平安医院建设是医院高质量发展的基础,创新为高质量发展大背景下平安医院建设提供动力。作者以浙江省人民医院为例,详细介绍了平安医院建设创新路径,提出"两心四翼"的平安医院建设策略,"两心"指以患者为中心、以员工为核心,"四翼"包括多媒体医患沟通、"武林大妈"工作室、整合式手术安全巡查和第三方医疗责任险。医院通过基础性安全管理工作与创新实践相结合,大力弘扬"两心"文化,建立高效协同数字化管理体系,助力平安医院推进。The construction of safe hospital is the foundation of high-quality development of the hospital,and innovation provides power for the construction of safe hospital from the perspective of high-quality development.Taking Zhejiang Provincial People′s Hospital as an example,the authors introduced the innovation construction path of safe hospital in detail,and put forward the construction strategy of safe hospital with"two hearts"(patient-centered,employee-centered)and"four wings"(multimedia doctor-patient communication,Wulin aunt medical studio,integrated operation safety inspection,third-party medical liability insurance).Through the combination of basic safety management and innovative practice,the hospital vigorously promoted the culture of"two hearts",and established an efficient collaborative information management system,so as to form replicable and promotable practical experience and promote the development of safe hospital.

关 键 词：平安医院 医疗质量安全 医患关系 高质量发展 

分 类 号：R197.3[医药卫生—卫生事业管理]