基于Kano模型的学科服务平台优化探究——以FULink学科服务平台为例  

Research on the Optimization of Subject Service Platform Based on Kano Model——Taking FULink Subject Service Platform as An Example

作　　者：王傲男 詹庆东[1] Wang Aonan;Zhan Qingdong(Fuzhou University Library,Fuzhou 350100)

机构地区：[1]福州大学图书馆,福州350100

出　　处：《图书情报工作》2021年第15期100-110,共11页Library and Information Service

基　　金：教育部人文社会科学基金项目"基于用户画像的高校图书馆精准服务模式构建及实证研究"(项目编号:20YJC870002)研究成果之一。

摘　　要：[目的/意义]当前各大高校图书馆对于学科服务平台的建设已经进入瓶颈期,而互联网虚拟学术社区正不断发展,将虚拟学术社区的服务引进学科服务平台,将改善平台用户的交流方式,提高用户与学科馆员之间交流的效率,也为用户之间的科研合作提供平台。[方法/过程]通过网络调研总结归纳学科服务平台与虚拟学术社区所提供的服务,利用问卷调查法及Kano模型对网络学术服务进行需求分类,并进行功能优先度分析。[结果/结论]将学科服务平台与虚拟学术社区所提供的服务进行融合,共得出26项服务,分为期望、魅力、必备、无差异四种类型,并针对各类型提出FULink学科服务平台改进策略。[Purpose/significance]At present,the construction of subject service platform in university libraries has entered a bottleneck period,and the Internet virtual academic community is developing continuously.Introducing the service of virtual academic community into subject service platform will improve the communication mode of platform users,improve the efficiency of communication between users and subject librarians,and provide a platform for scientific research cooperation between users.[Method/process]The services provided by the subject service platform and the virtual academic community were summarized through the network survey.The needs of the network academic services were classified by using the questionnaire survey method and Kano model,and the function priority was analyzed.[Result/conclusion]By integrating the services provided by the subject service platform and the virtual academic community,26 services were obtained,which were divided into four types:must-be,attractive,one-dimensional and indifferent and the improvement strategies of FULink subject service platform were put forward for each type.

关 键 词：学科服务平台 虚拟学术社区 KANO模型 网络学术服务 

分 类 号：G252[文化科学—图书馆学]