疫情常态化下酒店员工工作投入性的研究--以三亚五星级酒店为例  

Research on the Job Engagement of Hotel Employees under the Normalization of Pandemic--Taking Five-Star Hotel in Sanya as an Example

作　　者：方惠 FANG Hui(Sanya Institute of Technology)

机构地区：[1]三亚理工职业学院

出　　处：《商展经济》2021年第17期27-29,共3页Trade Fair Economy

基　　金：海南省教育厅立项课题“大数据时代三亚高星级酒店营销策略研究”(Hnky2016-80)。

摘　　要：工作投入是指一个人心理上对这个工作的认同感,直接代表着员工工作的积极性和态度。为了探讨酒店员工工作排班压力在工作排班表变化和工作投入间的中介效应,通过对三亚五星级酒店采用问卷调查法收集到的300份有效问卷进行数据分析,结果表明:工作排班表的变化对工作计划的压力存在显著影响,工作排班的压力对工作投入存在显著负面影响,工作排班的压力在排班工作表变化和工作投入间的中介效应显著。根据研究结论提出,应通过培训学习代替休长假,最大限度地合理安排员工的排班表,减少排班表的变化,从而降低员工的排班压力,使其自豪感、主人翁意识增强,积极地投入到工作中。Job engagement means one person’s mental identity to the job.It directly represents the enthusiasm and attitude of employees.In order to probe into the mediating effect of hotel employees scheduling stress on the relationship between scheduling change and job engagement,this paper analyzes the data of 300 valid questionnaires collected by questionnaire survey in Sanya fi ve-star hotels.The result shows that scheduling change has appreciable impact to the job schedule stress,the scheduling stress has negative impact to the job engagement,while scheduling stress has a strong mediating effect on the scheduling change and job engagement.According to the conclusion of investigation,this paper proposes that hotels should substitute training for long vocation,do their best to arrange schedule rationally,reduce schedule change.These strategies will help to reduce employees’scheduling stress,enhance their sense of pride and sense of ownership,and engage to the job positively.

关 键 词：疫情常态化 工作排班表变化 工作排班压力 工作投入 中介效应 

分 类 号：F719.2[经济管理—产业经济]