面向用户碎片时间的公共图书馆社会分馆服务模式研究  

Research on the Service Mode of Social Branches of Public Libraries for Users in Fragmented Time

作　　者：李斯 李阳[2] 陈一[3] Li Si;Li Yang;Chen Yi

机构地区：[1]北京大学信息管理系,北京100871 [2]杭州电子科技大学中国科教评价研究院,浙江杭州310018 [3]武汉大学信息管理学院,湖北武汉430072

出　　处：《图书与情报》2021年第3期113-120,共8页Library & Information

摘　　要：近年来,公共图书馆总分馆建设中出现了一类由社会力量提供场地和服务,图书馆提供图书和设备的社会分馆建设模式。与传统图书馆不同的是,社会分馆面向许多处于碎片时间中的用户。文章通过实地调研和网络调研收集案例数据,在分析和归纳的基础上构建社会分馆面向用户碎片时间的服务模式,阐释用户在不同碎片时间类型场景中的特征和需求,社会分馆的服务理念以及服务环境、服务内容、服务方式等方面的特点。文章认为,社会分馆不应仅被定位于一个简单的阅读服务点或小型的公共图书馆,单纯依靠技术解决服务问题或者照搬传统服务模式的做法并不可取,应采用短平快和以人为本的理念来引领空间设计,重构服务内容和服务方式。In recent years,in the construction of the general and branch libraries of public libraries,there has been a type of social branch construction model in which social forces provide venues and services,and libraries provide books and equipment.Different from traditional libraries,social branch libraries are for many users who are in fragmented time.This paper collects data through field research and network research,analyzes the embedded scene of the social branch library and the corresponding fragmentation time characteristics,summarizes service strategies and characteristics from three aspects of service environment,service content,and service methods,build a social branch library service model for users in fragmented time.The social branch should not be positioned as a simple reading place or a small public library.It is not advisable to copy the service model of traditional libraries and try to solve service problems completely with technology.The concept of“short,plain and people-oriented”should be adopted to lead the space design and reconstruct the service content and service mode.

关 键 词：图书馆分馆 社会分馆 社会力量参与 碎片时间 图书馆服务 

分 类 号：G252[文化科学—图书馆学]