智慧门诊提升患者就医体验的探索与实践  

Exploration and Practice of Improving Medical Experience of Patients in Intelligent Outpatient Clinic

作　　者：桑鹏 韩璐[1] 陈博年[1] SANG Peng;HAN Lu;CHEN Bonian(Tianjin Huanhu Hospital,Tianjin 300060,China)

机构地区：[1]天津市环湖医院,天津300060

出　　处：《天津科技》2021年第10期73-76,共4页Tianjin Science & Technology

基　　金：天津市医院协会课题医院管理研究项目“基于信息化与三级管理下的医院感染爆发早期预警及干预效果研究”(2019zz09)。

摘　　要：智慧门诊、“一站式”服务建设,面临着系统安全性、可靠性、稳定性、友好性和广大患者使用依从性有待提高等方面的一系列挑战。信息系统的开发、优化医院服务、规范管理流程以及通过分析数据信息获得客观性指标,为门诊管理和决策提供了强有力的抓手,在改善患者就诊体验、缩短患者就诊等候时间,提高医务人员工作效率和服务质量,降低在新发重大传染病疫情下的交叉感染风险中发挥了重要作用。智慧门诊建设成为抓住和解决门诊实际问题的关键,对医院的发展和患者就诊体验的等方面发挥了重要作用。Construction of intelligent outpatient clinic and“one-stop service”is facing a series of challenges in terms of system security,reliability,stability,friendliness and the improvement in compliance of patients.The development of information system,the optimization of hospital service and management process and the objectivity index of data information provide a strong starting point for outpatient management and decision-making,improve the medical experience of patients,shorten the waiting time of patients,improve the work efficiency and service quality of medical staff,and reduce the risk of cross infection under the epidemic situation of new major infectious diseases.The construction of intelligent outpatient clinic has become the key to grasp and solve the practical problems of outpatient service,and plays a unique advantage in the development of hospital and the medical experience of patients,so as to promote the development of outpatient clinic.

关 键 词：智慧门诊 门诊建设 就医体验 

分 类 号：R19[医药卫生—卫生事业管理]