政务服务事项在线办理便利度评价指标研究  

Research on Convenience Evaluating Indicator of Online Handling of Administration Services

作　　者：刘红莉 郑培[1] 任程 LIU Hong-li;ZHENG Pei;REN Cheng(Zhejiang Institute of Standardization,Zhejiang Think Tank of Standardization)

机构地区：[1]浙江省标准化研究院(之江标准化智库)

出　　处：《标准科学》2021年第9期30-33,38,共5页Standard Science

基　　金：浙江省科技计划项目“基于‘最多跑一次’改革的政务服务便利度评价模型构建研究”(项目编号:2021C35093)资助。

摘　　要：政务服务事项在线办理便利度评价是全面贯彻落实党中央、国务院政务服务"好差评"制度的有效举措、具体路径方法。本文从群众和企业在线办事便捷高效的角度出发,以政务服务事项在线办理过程为评价线索,对影响政务服务事项办理过程中的相关因素进行分析,确定了政务服务事项在线办理便利度的评价指标。The convenience evaluation of online handling of administration services is an effective measure to comprehensively implement the evaluation system of administration services of the Party Central Committee and the State Council. From the perspective of providing convenient and efficient services for the masses and enterprises, this paper takes the online process of administration affairs as the evaluation clue, analyzes the relevant factors affecting the online process of administration affairs, and determines the evaluation index of the online convenience of administration affairs.

关 键 词：政务服务 便利度 

分 类 号：D630[政治法律—政治学]