优化护理对门急诊输液患者满意度和护患矛盾率的影响  

The influence of optimizing nursing on the patient satisfaction and nursing contradiction rate of outpatient and emergency infusion patients

作　　者：吕婷 LYU Ting(The First Affiliated Hospital of Bengbu Medical College,Bengbu 233000,Anhui)

机构地区：[1]蚌埠医学院第一附属医院,安徽蚌埠233000

出　　处：《安徽医专学报》2021年第5期22-23,26,共3页Journal of Anhui Medical College

摘　　要：目的:探讨优化护理服务对门急诊输液室患者满意度及护患矛盾发生率的影响。方法:选取门急诊输液室患者68例,根据输液时间,分为对照组与观察组,各34例。对照组接受常规模式护理,观察组接受优化护理模式护理,比较两组患者满意度与护患矛盾发生率。结果:相较于对照组,观察组具有更高的护理满意度,投诉纠纷与差错事故发生率更低,差异均有统计学意义(P<0.05)。结论:优化护理服务可有效提升门急诊输液室患者对护理工作的满意度,减少护患矛盾的发生,使门急诊输液室护理工作顺利开展。Objective:To explore the effect of optimizing nursing service on patient satisfaction and the incidence of nurse-patient contradiction in outpatient and emergency infusion room.Methods:68 patients in outpatient and emergency infusion room were divided into control group and observation group according to infusion time,with 34 cases in each group.The control group received routine nursing and the observation group received optimized nursing.The patient satisfaction and the incidence of nurse-patient contradiction were compared between the two groups.Results:compared with the control group,the observation group had higher nursing satisfaction;Compared with the control group,the observation group had a lower incidence of complaints,disputes and errors(P<0.05).Conclusion:optimizing nursing service can effectively improve the satisfaction of patients with nursing work in outpatient and emergency infusion room,reduce the contradiction between nurses and patients,and make the nursing work in outpatient and emergency infusion room carry out smoothly.

关 键 词：门急诊输液室 优化护理服务 满意度 护患矛盾 护理模式 

分 类 号：R473[医药卫生—护理学]