重庆市居民国家基本公共卫生服务知晓率和满意度调查研究  

Survey study on awareness rate and satisfaction rate of Chongqing residents on national basic public health services

作　　者：谭涛 邓宇[2] 彭斌[3] TAN Tao;DENG Yu;PNEG Bin(Chongqing Health Statistical Information Center,Chongqing 401120,China;Teaching and Researching Section of Prevention Medicine,Chongqing Medical and Pharmaceutical College,Chongqing 401331,China;Teaching and Researching Section of Health Statistics,Public Health College,Chongqing Medical University,Chongqing 400016,China)

机构地区：[1]重庆市卫生健康统计信息中心,401120 [2]重庆医药高等专科学校预防医学教研室,401331 [3]重庆医科大学公共卫生学院卫生统计教研室,400016

出　　处：《重庆医学》2021年第21期3732-3735,3739,共5页Chongqing medicine

基　　金：2020年度重庆市教委人文社会科学类研究项目(20SKGH304);2020年重庆市教育科学“十三五”规划项目(2020-GX-151);2019年重庆医药高等专科学校科研项目(ygz2019115)。

摘　　要：目的调查重庆市居民对国家基本公共卫生服务项目知晓率和满意度,为进一步提高国家基本公共卫生服务质量提供参考依据和对策。方法于2020年8月采用多阶段分层随机抽样法调查重庆市居民1924例,选用自制的《居民基本公共卫生服务知晓率和满意度调查问卷》进行匿名调查。结果1924例调查对象对国家基本公共卫生服务项目总体知晓率为16.22%,各单项服务项目中,知晓率最高的是儿童健康管理(87.53%),知晓率最低的是中医药健康管理(5.61%);对国家基本公共卫生服务项目总体满意度为82.59%,各满意度调查条目中,对“获得基本公共卫生服务的便利程度”满意度最高(87.54%),而对“服务人员的服务技术水平”满意度最低(75.23%);总体知晓情况与总体满意情况呈正相关(rs=0.28,P<0.01)。结论重庆市居民对国家基本公共卫生服务项目知晓率和满意度低,建议采取措施提高重庆市居民对国家基本公共卫生服务项目的知晓率和满意度。Objective To investigate the awareness rate and satisfaction rate of Chongqing residents on national basic public health service so as to provide a reference basis and strategy for further improving the quality of national basic public health services.Methods A total of 1924 residents in Chongqing City were surveyd by adopting the multi-stage stratified random sampling in October 2019.The self-made questionnaire on residents'awareness and satisfaction of basic public health services was used for anonymous investigation.Results Among 1924 respondents,the total awareness rate of the national basic public health service items was 16.22%.In each single service item,the highest awareness rate was the children′s health management(87.53%),and the lowest awareness rate was the traditional Chinese medicine health management(5.61%).The total satisfaction degree of the national basic public health service items was 82.59%.Among all items of the satisfaction survey,the satisfaction degree of"conveniece degree for obtaing the basic public health services"was the highest(87.54%),while the satisfaction degree of"service technology level of service personnel"was the lowest(75.23%).The total awareness was positively correlated with the total satisfaction(rs=0.28,P<0.01).Conclusion The awareness rate and satisfaction degree of the residents in Chongqing City on the national basic public health service items are low.It is suggested that adopting the measures to improve the awareness rate and satisfaction degree of the residents in Chongqing City on the national basic public health service items.

关 键 词：基本公共卫生服务 知晓率 满意度 重庆 

分 类 号：R197[医药卫生—卫生事业管理]