基于HFMEA的医院公共区域公用设施患者安全流程再造  

Process Reengineering of the Public Utility and Patient Safety in Public Areas of Hospital Based on HFMEA

作　　者：赵瑞萍 李澍[1] 张鹏[1] 杨露华 应菊素[1] 晏丽丹 赵越[1] ZHAO Rui-ping;LI Shu;ZHANG Peng(Peking University People’s Hospital,Beijing,100044,China)

机构地区：[1]北京大学人民医院,北京100044

出　　处：《中国医院管理》2021年第11期57-59,共3页Chinese Hospital Management

基　　金：“北京大学人民医院研究与发展基金”管理研究课题(RDM2018-12)。

摘　　要：随着医院就诊量递增,医院基础设施、设备逐年老化,公共区域公用设施成为患者候诊及就医的安全薄弱环节。北京大学人民医院以1例不良事件为切入点,借助医疗失效模式及效应分析工具找出管理盲点,通过流程再造,建立医院公共区域风险管理模型。As the number of patients increases and hospital facilities and equipment gradually age,the facilities in public areas of the hospital have become a weak link for patients’waiting and diagnosis.Based on an adverse event in Peking University People’s Hospital,it finds out the blind spots in management and establishes a risk management model of public hospital areas through process reengineering through HFMEA through Healthcare Failure Mode and Effects Analysis.

关 键 词：流程再造 患者安全 医疗失效模式及效应分析 不良事件 

分 类 号：R197.323.2[医药卫生—卫生事业管理]