现代服务企业e就绪对电子商务能力的影响:基于企业资源观的实证研究  

The Impact of E-readiness on E-business Capability in Modern Service Industry:An Empirical Study from Resource-based View

作　　者：朱镇[1] 赵晶[1] ZHU Zhen;ZHAO Jing(Center for International Cooperation in E-Business,School of Economics and Management,China University of Geosciences,Wuhan 430074)

机构地区：[1]中国地质大学(武汉)经济管理学院电子商务国际合作中心,武汉430074

出　　处：《信息系统学报》2009年第1期34-47,共14页China Journal of Information Systems

基　　金：国家自然科学基金资助项目(70172034,70672064);教育部人文社会科学资助项目(06JA630068);武汉市科技计划资助项目(200770834321)。

摘　　要：从RBV视角研究了现代服务企业e就绪与电子商务能力的关系,并基于223家企业数据,运用结构方程建模(SEM)进行了实证研究。结果证实,电子商务能力的形成受到企业战略、IT资源以及知识积累与共享三类e就绪因素综合影响,服务企业的知识就绪是实施电子商务的重要组织资源。研究进一步发现,当前企业的人力资源管理与电子商务运作要求的岗位技能和职能不相匹配,复合型人才不足是电子商务成功实施的主要障碍。进一步讨论了如何在e就绪基础上发展电子商务的策略。Grounded in the resource based view of firm(RBV),this paper develop a research model for assessing the impact of e readiness on e business capability in modern service industry.Survey data from 223 firms were collected to test the theoretical model using structural equation modeling(SEM).Research shows that e-strategy,IT related resources and knowledge sharing significantly contribute to e business capabilities,suggesting that organizational knowledge becomes an important organizational resource supported e-business.Research also finds IT human resource in modern service doesn't match for skills and functions under e-business operations,suggesting that structural inertia associated with traditional HRM tends to retard e business successful implementations.They also provide insights for business managers in developing e-business.

关 键 词：现代服务企业 e就绪 电子商务能力 企业资源观 

分 类 号：F713.36[经济管理—产业经济]