卓越绩效模式应用于血站管理的实践与探讨  

Practice and Discussion on Application of Performance Excellence Model in Blood Bank Management

作　　者：何智纯 林俊杰[1] 徐蓓[1] 杨剑豪[1] 邱颖婕[1] HE Zhi-chun;LIN Jun-jie;XU Bei(Shanghai Blood Center,200051)

机构地区：[1]上海市血液中心,200051

出　　处：《临床输血与检验》2021年第6期756-760,共5页Journal of Clinical Transfusion and Laboratory Medicine

摘　　要：目的将卓越绩效模式应用到血站管理中,提高上海市血液中心的整体绩效和能力,促进中心持续发展。方法通过对标对表,学习国内外先进组织的管理模式,并制定愿景、完善战略目标、优化绩效测量与评价体系等,将卓越绩效模式与中心的工作相融合。结果形成具有采供血行业特色,本单位特点的质量管理模式,多方面促进血液中心进一步发展,取得显著成果。结论卓越绩效模式为血站提供了一个有效的管理方法和工具,使上海市血液中心整体管理水平不断提升,并促进中心各项工作从优秀走向卓越。Objective By introducing the performance excellence model in blood bank management,to improve the overall performance and ability in Shanghai Blood Center(SBC)as well as sustained development of blood transfusion services.Methods The Performance Excellence Model was integrated into various aspects of services and operations via implementing learning standards,setting up benchmark against superior organization at home and abroad,perfecting strategic planning,and optimizing system for performance measurement and evaluation.Results The newly established distinctive blood collection and supply industry and Shanghai blood center quality management model promote the further development of blood center in many aspects and achieve remarkable results.Conclusion The Performance Excellence Model served as an effective management method and tool for promoting the level of management as SBC continues to move forward and strive for excellence in the work of transfusion services.

关 键 词：卓越绩效模式 对标对表 持续发展 

分 类 号：R197[医药卫生—卫生事业管理]