医院人性化服务视角下理性管理实践探索  

Exploration of Rational Management Practice from the Perspective of Hospital Humanized Service

作　　者：何君妍 李宁宁 马哲民 黄明慧 HE Jun-yan;LI Ning-ning;MA Zhe-min(Guangxi Medical University,Nanning,Guangxi,530021,China;不详)

机构地区：[1]广西医科大学,广西南宁530021 [2]广西医科大学附属柳州市人民医院,广西柳州545006

出　　处：《中国医院管理》2021年第12期99-101,共3页Chinese Hospital Management

摘　　要：通过创新医院人性化服务视角下的理性管理模式,找准人性化管理与理性管理相结合的最佳点,使人性化管理与理性管理有机结合,实现医院目标和个人目标相统一,达到患者满意度及员工满意度大幅度提高,医患纠纷与医疗事故显著降低,实现管理者和被管理者的效益双赢。Through the innovation of rational management mode from the perspective of hospital humanized service,the best point of the organic combination between humanized management and rational management was found,and the unity of hospital goals and personal goals was achieved.The satisfaction of patients and employees were greatly improved,medical disputes and medical accidents were significantly reduced,and the benefits of both managers and the managed were achieved.

关 键 词：人性化服务 理性管理 医院管理 满意度 

分 类 号：R197.32[医药卫生—卫生事业管理]