H医院患者满意度调查问卷信效度分析  

Analysis of reliability and validity of patient satisfaction questionnaire in H Hospital

作　　者：代璐莲 饶莉[2] 唐毅[1] 沈莎[1] 李志超[3] 赵秋艳[2] 唐谜 伍咏梅[1] DAI Lulian;RAO Li;TANG Yi;SHEN Sha;LI Zhichao;ZHAO Qiuyan;TANG Mi;WU Yongmei(Department of Finance,West China Hospital,Sichuan University,Chengdu,Sichuan 610041,China;Department of Outpatient,West China Hospital,Sichuan University,Chengdu,Sichuan 610041,China;Day Service Center,West China Hospital,Sichuan University,Chengdu,Sichuan 610041,China)

机构地区：[1]四川大学华西医院财务部,成都610041 [2]四川大学华西医院门诊部,成都610041 [3]四川大学华西医院日间服务中心,成都610041

出　　处：《重庆医学》2021年第24期4287-4291,共5页Chongqing medicine

基　　金：四川大学华西医院党建基金项目(HXDJ2019009)。

摘　　要：目的评价H医院患者满意度调查问卷的信效度。方法通过访谈法、文献资料分析法基本确定问卷。采用该问卷对2020年6-8月来院就诊的1620患者进行满意度调查,对问卷的信效度进行评价。结果问卷包含14个条目,Chronbach′sα系数为0.913,KMO=0.799,Bartlett球形检验P<0.001,具有较高的结构效度,问卷整体信效度较高,可以用于医院患者满意度的调查和评价。结论H医院编制的患者满意度调查问卷具有良好的信效度、可行性高,可作为大型公立医院在新医改背景下患者满意度的有效测量工具。Objective To evaluate the reliability and validity of patient satisfaction questionnaire in H hospital.Methods The questionnaire was basically determined by the interview and literature analysis.The reliability and validity of 1620 patient satisfaction questionnaires collected from June to August 2020 in the H Hospital were evaluated.Results The questionnaire contained 14 factors.The SPSS software was used for the statistical analysis.The results showed that the Chronbach′sαcoefficient was 0.913,the KMO was 0.799,and the Bartlett spherical test had structural validity(P<0.001).The overall reliability and validity of the questionnaire were relatively high.So the questionnaire could be used to evaluate and investigate the satisfaction of the hospital patients.Conclusion The patient satisfaction questionnaire prepared by the H hospital has the good reliability,validity and feasibility.It can be used as an effective measurement tool for the patient satisfaction in the large public hospitals under the background of the new medical reform.

关 键 词：患者满意度 信效度 医疗服务 

分 类 号：R19[医药卫生—卫生事业管理]