复杂的内心世界:社会工作者的情感劳动过程研究  

The Complex Inner World:Research on Social Workers’Emotional Labor Process

作　　者：高艺多 GAO Yiduo(School of Public Administration,Hangzhou Normal University,Hangzhou,Zhejiang,311121,China)

机构地区：[1]杭州师范大学社会学系,浙江杭州311121

出　　处：《社会工作与管理》2022年第1期41-49,共9页Social Work and Management

基　　金：国家社会科学基金一般项目“社会转型中西南边疆民族地区的贫困流动性及其治理研究”(19BSH080);上海市教委人文社会科学重大项目“社会转型的中国实践与转型社会学的建构”(201701070005E00041);杭州师范大学科研启动费项目“社会工作参与农村社会治理共同体构建机制研究”(4035C50221204075)。

摘　　要：社会工作职业过程往往包含高度的情感卷入,但国内对社会工作者情感劳动过程的关注显然不足,既有的国外研究则聚焦于专业关系范畴。在本土社会工作的专业实践中,社会工作者群体的情感劳动主要表征为:压力感与获得感并存的冲突性情感体验;“惰性化”与“模糊化”的表层扮演和基于专业价值与规范的深层扮演构成多样化的情感整饰;社会工作者倾向于主动采取身体技术、认知技术和社会技术进行情感调适。探索本土社会工作者情感劳动的复杂图景有助于打破此前人们对此“理所当然”的想象,同时也启发我们思考如何进一步推进社会工作职业过程中的自我关怀、组织关怀与政策关怀。There’s high emotional involvement in social workers’labor process.However,domestic studies on social workers’emotional labor is far from enough,while existing overseas studies focus on the client-worker relationship.In the professional social work practice,the emotional labor of this group is shown as a conflicting emotional experience that is caused by the mixture of stress and gain,the diverse emotional management that consists of surface acting with“inertia”and“fuzziness”and deep acting based on the professional value and guideline,and emotional adjustment social workers tend to conduct through body techniques,cognitive techniques and social techniques.Exploring the complexity of social workers’emotional labor can help eliminate what people“take for granted”.Meanwhile,it enlightens us to consider how to promote self-care,organizational care and policy care in social work.

关 键 词：社会工作者 情感劳动 情感体验 情感整饰 情感调适 

分 类 号：C916[经济管理]