基于情感化交互的家用扫地机器人故障表达  

Fault Expression of Home Robot Vacuum Based on Emotional Interaction

作　　者：郝涔钧 何人可[1] 尹璐[1] 马可 HAO Cen-jun;HE Ren-ke;YIN Lu;MA Ke(Hunan University,Changsha 410082,China)

机构地区：[1]湖南大学,长沙410082

出　　处：《包装工程》2022年第2期98-105,115,共9页Packaging Engineering

基　　金：湖南省研究生科研创新项目(CX20200425)。

摘　　要：目的针对现有的家用扫地机器人的故障报错策略,探讨情感化故障表达在家用扫地机器人中的设计需求。方法通过用户访谈获取他们对家用扫地机器人在故障表达方面的情感化设计需求,利用Kano模型进行分析,根据相关结果展开相应的分析讨论。对家用扫地机器人在框架结构、功能服务、操作反馈和视觉效果这4个方面,进行交互设计需求的研究,并对其进行用户满意度指数和四象限分析。结论通过以上方法,获得用户对家用扫地机器人在故障表达中的期望与需求。用户对家用扫地机器人在故障表达中的诉求集中在可靠性和易用性上,同时希望有适当的交互引导和情感化表达,并对界面视觉的统一和操作流程的便捷等方面有着较大的期待。This paper is to discuss the design requirements of emotional fault expression in home robot vacuum in view of the existing fault reporting strategies of home robot vacuum. Through user interviews, the user’s emotional design requirements of the home robot vacuum in fault expression are obtained, and the Kano model is used to analyze them, and the corresponding analysis and discussion are carried out according to the relevant results. This paper studies the interaction design requirements of the home robot vacuum in four aspects: framework structure, function service, operation feedback and visual effect, and carries out user satisfaction index and four quadrant analysis. Through the above methods,the user’s expectations and requirements for the home robot vacuum in fault expression are obtained. They focus on the reliability and ease of use of the home robot vacuum in fault expression, hope to have appropriate interactive guidance and emotional expression, and have great expectations for the unity of interface vision and the convenience of operation process.

关 键 词：情感化交互 家用扫地机器人 故障表达 KANO模型 

分 类 号：TB472[一般工业技术—工业设计]