公立医院专家对职能部门定性绩效考核的认知分析  

Analysis of Experts’ Cognition on the Qualitative Performance Assessment of Administrative Departments in Public Hospitals

作　　者：张懿中 顾伟[2] 虞烨 夏葳[4] 刘珏 潘常青[2] 薛迪[1] Zhang Yizhong;Gu Wei;Yu Ye;Xue Di(School of Public Health,Fudan University,Shanghai,200032,China)

机构地区：[1]复旦大学公共卫生学院,上海200032 [2]上海市胸科医院,上海200030 [3]上海市肺科医院,上海200433 [4]上海市第一人民医院,上海200940

出　　处：《中国医院管理》2022年第2期18-21,26,共5页Chinese Hospital Management

基　　金：上海市卫生健康委员会科研课题面上项目(202040047)。

摘　　要：目的分析上海市3所三级公立医院专家对职能部门定性绩效考核的认知。方法通过2轮医院管理、临床和医技专家的咨询,了解对医院职能部门定性绩效考核的认知。结果咨询专家对工作业绩、满意度和对医院中长期发展战略的贡献作为医院职能部门定性绩效考核的总体认可(重要性评分均值分别为9.38分、8.27分、8.50分)。但在满意度三级考核指标中,对其他职能部门、政府及外部相关部门和病人相关满意度的重要性评分较低。结论医院职能部门的定性绩效考核应以工作业绩为重点,还应重视内外客户的满意度。Objective To analyze the experts’ cognition on the qualitative performance assessment of administrative departments in tertiary public hospitals of Shanghai. Methods The experts in hospital management,clinical medicine and medical technology were consulted for two rounds to understand their cognition on the qualitative performance assessment of administrative depeartments. Results Work performance,satisfaction and contribution to midand long-term hospital development strategiesas the aspects of qualitative performance assessment for administrative depeartments were overall accepted by the consulting experts(average importance scores were 9.38,8.27,and 8.50). But among the third-level assessment indicators under“satisfaction”,the importance scores for satisfaction from other administrative departments of the hospital,governmental departments and relivant outside departments,and patient satisfaction were relatively lower. Conclusion Work performance should be the key aspect of the qualitative performance assessment for administrative depeartments. Internal and external customers’ satisfaction should also be concerned.

关 键 词：绩效 定性考核 认知 公立医院 

分 类 号：R197.32[医药卫生—卫生事业管理]